Patient Experience Manager

1 day ago


Navi Mumbai, Maharashtra, India Indira IVF Full time
Job Description

We are seeking an experienced Patient Experience Manager to oversee the delivery of exceptional patient care and services across our facilities in the Zone. As a key member of our team, you will be responsible for ensuring that all patients receive quality individualized service, addressing their concerns in a timely manner.

Key Responsibilities:
  • Oversee Facility Management and Front End activities at the Centers in the Zone, driving business objectives and quality patient experience.
  • Optimize costs and provide central support for overall activity at the Centers, ensuring efficient operations.
  • Maintain accurate payment and billing processes during patient admission, treatment, and discharge, reconciling with Accounts on a weekly basis.
  • Develop and implement operational strategies and procedures, working closely with Centre staff.
  • Monitor staff performance through assessments and training, providing guidance and advice as needed.
  • Adhere to grooming standards and ensure compliance among Centre operations staff.
About the Role

This is an exciting opportunity for a seasoned professional with 7+ years of relevant experience in Healthcare, Operations Management, or Patient Care. Your demonstrable managerial experience, patient-centric approach, and understanding of healthcare concepts will be valuable assets in this role.

The ideal candidate will have a proven track record of leading multi-disciplinary teams, managing finances, and dealing with medical information systems. Strong collaboration and relationship-building skills are essential for success in this position.

Requirements
  • Patient-centric approach to work, prioritizing patients' needs.
  • Demonstrable experience in a managerial position, preferably in Healthcare or Operations.
  • Excellent understanding of healthcare concepts and best practices.
  • Experience leading and managing teams across multiple locations.
  • Strong collaborative ability to build relationships across functions and levels.
What We Offer

In addition to the opportunity to make a meaningful impact in patient care, we offer a competitive salary and benefits package, reflecting the company's commitment to excellence and employee satisfaction.



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