Patient Experience Manager
1 day ago
We are seeking an experienced Patient Experience Manager to oversee the delivery of exceptional patient care and services across our facilities in the Zone. As a key member of our team, you will be responsible for ensuring that all patients receive quality individualized service, addressing their concerns in a timely manner.
Key Responsibilities:- Oversee Facility Management and Front End activities at the Centers in the Zone, driving business objectives and quality patient experience.
- Optimize costs and provide central support for overall activity at the Centers, ensuring efficient operations.
- Maintain accurate payment and billing processes during patient admission, treatment, and discharge, reconciling with Accounts on a weekly basis.
- Develop and implement operational strategies and procedures, working closely with Centre staff.
- Monitor staff performance through assessments and training, providing guidance and advice as needed.
- Adhere to grooming standards and ensure compliance among Centre operations staff.
This is an exciting opportunity for a seasoned professional with 7+ years of relevant experience in Healthcare, Operations Management, or Patient Care. Your demonstrable managerial experience, patient-centric approach, and understanding of healthcare concepts will be valuable assets in this role.
The ideal candidate will have a proven track record of leading multi-disciplinary teams, managing finances, and dealing with medical information systems. Strong collaboration and relationship-building skills are essential for success in this position.
Requirements- Patient-centric approach to work, prioritizing patients' needs.
- Demonstrable experience in a managerial position, preferably in Healthcare or Operations.
- Excellent understanding of healthcare concepts and best practices.
- Experience leading and managing teams across multiple locations.
- Strong collaborative ability to build relationships across functions and levels.
In addition to the opportunity to make a meaningful impact in patient care, we offer a competitive salary and benefits package, reflecting the company's commitment to excellence and employee satisfaction.
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