Mumbai Patient Service Representative
2 days ago
About DS Research
">DS Research Centre is a leading healthcare provider in Mumbai, dedicated to delivering exceptional patient service.
Job Summary
">We are seeking a friendly and professional Receptionist to join our team as a Customer Care Executive. This role involves being the first point of contact for our patients and visitors, providing exceptional patient service and playing a critical role in ensuring smooth operations.
About the Role
">The ideal candidate will have excellent communication and interpersonal skills, with the ability to multitask and prioritize tasks effectively. Proficiency in Microsoft Office and other administrative software is essential. A graduate or equivalent qualification and 1-2 years of experience in a similar role are also required.
Responsibilities
">- ">
- Welcome patients and visitors to the center and direct them to the appropriate departments or staff members.">
- Answer phone calls, respond to inquiries, and forward calls to the appropriate departments or staff members.">
- Schedule appointments and maintain appointment calendars.">
- Handle patient intake and registration processes.">
- Maintain patient records and ensure that patient information is kept confidential.">
- Assist with general administrative tasks, such as filing, emailing, and scanning documents.">
- Manage inventory and order office supplies.">
- Coordinate with other departments to ensure smooth operations.">
Requirements
">- ">
- Graduate or equivalent.">
- 1-2 years of experience in a similar role.">
- Strong communication and interpersonal skills.">
- Proficiency in Microsoft Office and other administrative software.">
- Excellent organizational skills and attention to detail.">
- Ability to multitask and prioritize tasks effectively.">
- Friendly and welcoming demeanor.">
- Experience in a healthcare or medical environment is a plus.">
What We Offer
">We offer a competitive salary based on experience, ranging from ₹25,000 to ₹35,000 per month. In addition to a generous salary, we provide opportunities for growth and development, a supportive work environment, and a chance to make a real difference in the lives of our patients.
How to Apply
">If you are a patient-oriented individual with excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply for this position. Please submit your resume and a cover letter outlining your experience and qualifications.
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