Mumbai Patient Service Representative

2 days ago


Mumbai, Maharashtra, India DS Research Full time

About DS Research

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DS Research Centre is a leading healthcare provider in Mumbai, dedicated to delivering exceptional patient service.

Job Summary

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We are seeking a friendly and professional Receptionist to join our team as a Customer Care Executive. This role involves being the first point of contact for our patients and visitors, providing exceptional patient service and playing a critical role in ensuring smooth operations.

About the Role

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The ideal candidate will have excellent communication and interpersonal skills, with the ability to multitask and prioritize tasks effectively. Proficiency in Microsoft Office and other administrative software is essential. A graduate or equivalent qualification and 1-2 years of experience in a similar role are also required.

Responsibilities

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  • Welcome patients and visitors to the center and direct them to the appropriate departments or staff members.">
  • Answer phone calls, respond to inquiries, and forward calls to the appropriate departments or staff members.">
  • Schedule appointments and maintain appointment calendars.">
  • Handle patient intake and registration processes.">
  • Maintain patient records and ensure that patient information is kept confidential.">
  • Assist with general administrative tasks, such as filing, emailing, and scanning documents.">
  • Manage inventory and order office supplies.">
  • Coordinate with other departments to ensure smooth operations.">
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Requirements

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  • ">
  • Graduate or equivalent.">
  • 1-2 years of experience in a similar role.">
  • Strong communication and interpersonal skills.">
  • Proficiency in Microsoft Office and other administrative software.">
  • Excellent organizational skills and attention to detail.">
  • Ability to multitask and prioritize tasks effectively.">
  • Friendly and welcoming demeanor.">
  • Experience in a healthcare or medical environment is a plus.">
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What We Offer

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We offer a competitive salary based on experience, ranging from ₹25,000 to ₹35,000 per month. In addition to a generous salary, we provide opportunities for growth and development, a supportive work environment, and a chance to make a real difference in the lives of our patients.

How to Apply

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If you are a patient-oriented individual with excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply for this position. Please submit your resume and a cover letter outlining your experience and qualifications.



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