Customer Service Representative
2 days ago
General Mills is a leading food company that values being a force for good in the world. We are seeking a highly skilled and motivated Customer Service Representative to join our team in Mumbai.
Salary:
We offer a competitive salary of ₹8,50,000 per annum, which may vary based on qualifications and experience.
About the Role:
This is an exciting opportunity to work in a dynamic environment where you will be responsible for ensuring timely delivery of customer orders, managing inventory levels, and providing exceptional customer service.
Key Accountabilities:
- Operational Management (85%): Follow up with distributors for order receipts and SAP entries, maintain strong working relationships with supply centers, and secure in-transit confirmations.
- Knowledge Management & Continuous Improvement (15%): Develop and maintain customer profiles, drive continuous improvement within processes, and deliver high-quality results.
Minimum Qualifications:
- Bachelor's degree from an accredited university
PREFERRED QUALIFICATIONS:
- Bachelor's degree in Finance and Accounts or related field
- Supply Chain Management certification
Experience:
- Minimum 3 years of experience in customer service or related field
Requirements:
- Knowledge of SAP and order management software
- Excellent communication and interpersonal skills
- Ability to prioritize multiple tasks and work under pressure
- Able to adapt to changing priorities and deadlines
Working Hours:
This role requires flexibility in working hours, including extended support during weekends and month-end periods.
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