Customer Service Representative

2 days ago


Mumbai, Maharashtra, India General Mills Full time

General Mills is a leading food company that values being a force for good in the world. We are seeking a highly skilled and motivated Customer Service Representative to join our team in Mumbai.

Salary:

We offer a competitive salary of ₹8,50,000 per annum, which may vary based on qualifications and experience.

About the Role:

This is an exciting opportunity to work in a dynamic environment where you will be responsible for ensuring timely delivery of customer orders, managing inventory levels, and providing exceptional customer service.

Key Accountabilities:

  • Operational Management (85%): Follow up with distributors for order receipts and SAP entries, maintain strong working relationships with supply centers, and secure in-transit confirmations.
  • Knowledge Management & Continuous Improvement (15%): Develop and maintain customer profiles, drive continuous improvement within processes, and deliver high-quality results.

Minimum Qualifications:

  • Bachelor's degree from an accredited university

PREFERRED QUALIFICATIONS:

  • Bachelor's degree in Finance and Accounts or related field
  • Supply Chain Management certification

Experience:

  • Minimum 3 years of experience in customer service or related field

Requirements:

  • Knowledge of SAP and order management software
  • Excellent communication and interpersonal skills
  • Ability to prioritize multiple tasks and work under pressure
  • Able to adapt to changing priorities and deadlines

Working Hours:

This role requires flexibility in working hours, including extended support during weekends and month-end periods.



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