Customer Service Representative

2 weeks ago


Mumbai, Maharashtra, India Capita Full time

Job Overview


We are seeking a skilled Customer Service Representative to join our team in Mumbai.



About the Role


This is a full-time permanent position that involves providing excellent customer service through various communication channels, including webchat. The ideal candidate will have strong administrative skills, be able to work accurately and efficiently, and maintain confidentiality when handling sensitive information.



Key Responsibilities


The successful candidate will be responsible for:



  • Undertaking basic administrative tasks, ensuring complete documentation is maintained in electronic or hard copy form;
  • Transmitting information or documents to customers using computer or mail;
  • Capturing data accurately and entering it into relevant systems;
  • Working within the requirements of data privacy legislation.


What You Will Need


To be considered for this role, you will need:



  • A strong understanding of administrative procedures and data management practices;
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues;
  • High level of accuracy and attention to detail, with the ability to work efficiently under pressure;
  • Familiarity with data privacy legislation and regulations.


What We Offer


As a valued member of our team, you can expect:



  • A competitive salary range of ₹300,000 - ₹500,000 per annum, depending on experience;
  • Ongoing training and development opportunities to enhance your skills and knowledge;
  • A dynamic and supportive work environment that promotes collaboration and growth.


How to Apply


If you are a motivated and organized individual looking for a new challenge, please submit your application, including your resume and cover letter, to us. We look forward to hearing from you



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