Patient Experience Coordinator

7 days ago


Mumbai, Maharashtra, India Mitsu Full time

About Mitsu Clinic

We are a leading healthcare provider in Mumbai, dedicated to delivering exceptional patient care and experiences.

Job Summary:

We seek an experienced Patient Experience Coordinator to join our team at the Mumbai office. As a key member of our front desk team, you will be responsible for providing outstanding customer service, ensuring seamless clinic operations, and contributing to a positive patient experience.

Key Responsibilities:

1. Greeting and Welcoming Patients

• Greet and welcome patients, visitors, and staff in a friendly and professional manner.

2. Appointment Management

• Manage clinic appointments and schedules efficiently using our software systems.

3. Technology Tools

• Learn and adapt quickly to Mitsu's technology tools, including patient management and scheduling software.

4. Communication

• Respond to inquiries via phone, email, and in-person, providing accurate information about our services.

5. Patient Support

• Assist patients with check-ins and guide them through required documentation.

6. Clinical Team Collaboration

• Coordinate with the clinical team and staff to ensure quality service delivery.

7. Facilities Maintenance

• Maintain the clinic premises ensuring it is tidy, organized, and inviting.

8. Administrative Tasks

• Handle administrative tasks such as billing, record-keeping, and data entry.

9. Confidentiality and Compliance

• Uphold patient confidentiality and adhere to clinic policies.

Requirements and Qualifications:

To succeed in this role, you should have prior experience in front desk or customer service roles, preferably in healthcare or wellness settings. You must possess excellent communication and interpersonal skills, proficiency in basic office tools (e.g., MS Office), and a strong willingness to learn and work with Mitsu's internal software systems.

What We Offer:

We offer a competitive salary of ₹300,000 per annum, a supportive and collaborative environment, opportunities to grow with a dynamic and innovative startup, and the chance to make a meaningful impact on mental health.



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