Channel Management and Customer Service Leader

4 weeks ago


Bengaluru, Karnataka, India Kennametal, Inc. Full time
Job Title: Channel Management and Customer Service Leader

Kennametal Inc. is a leading provider of innovative solutions for the global aerospace, automotive, and industrial markets. We are seeking a highly skilled Channel Management and Customer Service Leader to join our team.

Job Summary:

The Channel Management and Customer Service Leader will be responsible for driving sales efficiency and enhancing customer satisfaction through effective channel management and customer service strategies. This role will involve managing relationships with distribution partners, optimizing sales processes, and ensuring seamless communication between sales teams and customers.

Key Responsibilities:
  • Develop and implement channel management strategies to drive sales growth and customer satisfaction
  • Manage relationships with distribution partners to ensure effective communication and collaboration
  • Optimize sales processes to improve efficiency and reduce costs
  • Develop and implement customer service strategies to enhance customer satisfaction and retention
  • Collaborate with cross-functional teams to ensure cohesive strategies that enhance the customer experience
  • Monitor and analyze sales data to identify trends and areas for improvement
Requirements:
  • 5-10 years of experience in leadership roles within sales, channel management, sales operations, or customer service
  • Extensive experience in managing relationships with distribution partners and understanding various channel strategies and models
  • Experience in developing and implementing customer service strategies that enhance customer satisfaction and retention
  • Cross-functional collaboration and data-driven decision making skills
  • Project management experience and industry knowledge
What We Offer:

Kennametal Inc. offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for channel management and customer service, we encourage you to apply for this exciting opportunity.



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