Customer Service Solutions Leader

1 month ago


Bengaluru, Karnataka, India Oracle Full time

At Oracle, we're looking for a highly skilled Customer Service Solutions Leader to join our Support organization. This role is perfect for someone who has experience in delivering post-sales support and solutions to customers while serving as an advocate for their needs.

This position involves resolving non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will be responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Career Level - M2: In this role, you'll interact frequently with customers and other managers, establishing and communicating departmental objectives and implementing plans to assure attainment of goals. Your team will consist primarily of technical or other professionals.

Salary: The estimated salary for this position is around $120,000-$150,000 per year, depending on location and experience.

Job Description:

  • Resolving Non-Technical Customer Inquiries: You will resolve customer inquiries via phone and electronic means, ensuring timely and efficient resolution of issues.
  • Providing Technical Support: You will provide technical support to customers regarding the use of and troubleshooting for our Electronic Support Services.
  • Facilitating Customer Relationships: You will facilitate customer relationships with Support, providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
  • Establishing Departmental Objectives: You will establish and communicate departmental objectives and implement plans to assure attainment of goals.

Benefits: At Oracle, we offer a range of benefits to our employees, including competitive salaries, comprehensive health insurance, retirement savings plans, and opportunities for career growth and development.



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