HR Operations Manager

9 hours ago

Anand, Gujarat, India beBeeEmployeeEngagement Full time ₹ 12,00,000 - ₹ 15,00,000

Job Title: HR Business Partner Leader

As an HR Business Partner Leader, you will be responsible for leading the HR operations for our Gurgaon location. You will manage all HR activities and support business partners effectively.

Key Responsibilities:

  • Resolve employee queries and concerns efficiently and track the resolution within agreed timelines.
  • Ensure strict compliance with labor laws and organizational policies.
  • Implement and enforce discipline policy and code of conduct across the organization.
  • Maintain an attrition rate of 5% or below through effective engagement and retention strategies.
  • Drive employee engagement initiatives through collaboration with cross-functional teams.
  • Facilitate engagement action planning, record minutes, action points, and responses, and track progress ensuring timely communication of closures.
  • Ensure timely sign-offs of KRAs from new employees and during role changes.
  • Coordinate and ensure completion of half-year and annual performance appraisals.
  • Monitor adherence to training plans and performance improvement initiatives.
  • Conduct exit interviews and collect data to analyze employee turnover trends and propose corrective actions.
  • Focus on employee retention by identifying key factors influencing attrition.
  • Work on branding and intelligence initiatives to boost employer brand presence.
  • Ensure adherence to security policy, zero tolerance policy, united privacy policy, disciplinary policy, and learning agreement within the business.
  • Collaborate with business partners to ensure policies and procedures are followed across teams and departments.

Required Skills and Qualifications:

  • Bachelor's degree in psychology, industrial relations, human resource management, or related field, with significant experience in HR roles within BPO/Call Center environment.
  • Proficiency in MS Office (Excel, Word, PowerPoint).
  • Strong analytical and problem-solving skills with solid understanding of labor laws.
  • Experience in handling employee relations, engagement, and retention initiatives.
  • Strong verbal and written communication skills with ability to handle multiple tasks simultaneously.
  • Ability to manage and resolve employee concerns effectively and efficiently, tracking and reporting outcomes.
  • Willingness to work onsite in Gurgaon and flexible to work in shifting or rotational schedules within 24/7 work hours.

Preferred Skills:

  • Previous experience as HR Generalist or Specialist in BPO/Call Center.

Expertise in labor relations, employee engagement, and performance management is required.

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