Customer Support Supervisor

1 week ago

Vijayawada, Andhra Pradesh, India beBeeoperations Full time ₹ 20,00,000 - ₹ 25,00,000
Operations Manager

As a dynamic and experienced leader, you will oversee our 24x7 customer support operations.

Main Responsibilities:
  1. Team Leadership:
  • Lead and manage a 24x7 team handling complaints, roadside assistance, escalations, and general inquiries.
  • Ensure optimal staffing and rotations to maintain uninterrupted service.
  • Monitor performance using KPIs (response time, resolution rate, CSAT) and drive improvement.
  • Identify training needs and conduct regular upskilling sessions.
Roadside Assistance Operations:
  • Manage third-party vendors to ensure SLA adherence and quality service.
  • Collaborate with field teams to resolve escalations and meet defined KPIs.
Product Complaints Management:
  • Oversee end-to-end complaint handling.
  • Coordinate with relevant teams for timely and effective resolution.
General Inquiry Management:
  • Supervise accurate and timely responses to customer queries.
  • Maintain a centralized knowledge base to support agents.
Escalation Handling:
  • Promptly acknowledge and resolve escalation emails.
  • Conduct root cause analysis to identify recurring issues and implement corrective actions.
Feedback Collection:
  • Timely collect feedback through structured calls and surveys.
  • Analyse feedback data and share insights for service enhancement.
Reporting and Analytics:
  • Maintain real-time dashboards for RSA, complaints, and inquiries.
  • Generate periodic performance reports with actionable insights.
Quality Assurance:
  • Ensure regulatory standards and internal policies adherence.
  • Implement quality monitoring programs to ensure consistency.
Crisis Management:
  • Develop emergency response protocols for service disruptions.
  • Regularly update contingency plans for high call volumes and system outages.

Foster a customer-first culture within the team and explore innovative service delivery methods.

  • Operations Supervisor

    1 week ago

    Vijayawada, Andhra Pradesh, India beBeeProductivity Full time ₹ 18,00,000 - ₹ 25,00,000

    Job Title: Operations SupervisorAt our organization, we seek a skilled professional to take on the role of Operations Supervisor. As a key member of our team, you will be responsible for overseeing various aspects of our operations.Key Responsibilities:Manage approvals and enlistments with consultants and clients.Provide technical support, conduct lead...

  • Customer Support Representative

    1 week ago

    Vijayawada, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 26,000 - ₹ 36,000

    Job Role:Customer Support SpecialistAt our organization, we are seeking a Customer Support Specialist to provide exceptional customer service and support.Key Responsibilities:Respond to customer inquiries in a timely and professional manner.Resolve customer complaints and issues in a fair and efficient manner.Requirements:Excellent communication and...

  • Customer Support Specialist

    1 week ago

    Vijayawada, Andhra Pradesh, India beBeeTechnical Full time ₹ 90,00,000 - ₹ 1,80,00,000

    Technical Customer Support LeadWe are seeking a seasoned Technical Customer Support Lead to join our team.This is an urgent opening for a dynamic individual who can drive customer support processes and outcomes. The ideal candidate will have a strong sense of ownership, excellent communication skills, and the ability to manage multiple priorities in a...

  • Customer Support Representative

    1 week ago

    Vijayawada, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Job SummaryWe are seeking a dedicated support professional to join our team. As a customer service specialist, you will be responsible for providing exceptional support to our customers.

  • Customer Support Representative

    2 weeks ago

    Vijayawada, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    About the RoleWe are seeking a skilled and passionate individual to join our team as a Customer Support Representative. The ideal candidate will have excellent communication skills, a customer-centric approach, and a strong ability to problem-solve.Key ResponsibilitiesHandle customer inquiries and resolve concerns through various communication channels,...

  • Customer Support Executive

    2 weeks ago

    Vijayawada, Andhra Pradesh, India Gokyo Outdoor Clothing & Gear Full time

    Job Title: Customer Support ExecutiveLocation: Malad, MumbaiCandidate Location: Mumbai, India(Only candidates from the Western Mumbai Suburbs should apply)Job Type: Full-Time(No Work From Home Available)Experience Required: 2–3 yearsAbout Us:Gokyo Outdoor Clothing & Gear is India's Own Outdoor Clothing Brand, dedicated to providing high-quality gear for...

  • Drive Business Growth as a Customer Acquisition Specialist

    5 days ago

    Vijayawada, Andhra Pradesh, India beBeeBusiness Full time ₹ 15,00,000 - ₹ 28,00,000

    Customer Acquisition Specialist Job DescriptionTo succeed in this role, you will be responsible for identifying potential business opportunities and working with customers to fulfill their needs.Under the guidance of a supervisor or manager, you will collaborate with customers to understand their requirements and provide solutions that meet their needs.You...

  • A Career in Customer Service

    1 week ago

    Vijayawada, Andhra Pradesh, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Customer Service ProfessionalWe are seeking a skilled and customer-focused individual to fill the role of Customer Service Professional. This position is ideal for those with strong communication skills who can handle customer interactions confidently and professionally.The primary responsibilities of this role include:Responding to customer...

  • Customer Support Specialist

    6 days ago

    Vijayawada, Andhra Pradesh, India beBeeCustomerService Full time ₹ 45,00,000 - ₹ 75,00,000

    Job Title:A Customer Service Professional is needed to deliver exceptional service and resolve customer issues with professionalism.Key Responsibilities:Respond promptly and professionally to customer inquiries via phone, email, and chat.Identify and resolve customer issues efficiently while maintaining a positive attitude.Provide accurate, valid, and...

  • Technical Customer Support Specialist

    2 weeks ago

    Vijayawada, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 1,04,000 - ₹ 1,30,878

    Job OverviewWe are seeking a highly skilled and dedicated professional to fill the role of Customer Support Engineer. This is an exciting opportunity for individuals who are passionate about providing exceptional technical support and ensuring customer satisfaction.ResponsibilitiesProvide technical assistance to customers via various communication...