Technical Customer Support Specialist
21 hours ago
We are seeking a highly skilled and dedicated professional to fill the role of Customer Support Engineer. This is an exciting opportunity for individuals who are passionate about providing exceptional technical support and ensuring customer satisfaction.
Responsibilities- Provide technical assistance to customers via various communication channels.
- Diagnose and troubleshoot complex technical issues related to software applications and services.
- Collaborate with cross-functional teams to resolve intricate problems.
- Maintain accurate records of customer interactions and inquiries.
- Contribute to the development and enhancement of support processes and documentation.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 3-6 years of experience in a customer support or technical support role.
- Strong understanding of software applications and troubleshooting techniques.
- Experience with ticketing systems and customer relationship management (CRM) software.
- Excellent communication skills, both verbal and written.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
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