Technical Support Specialist

1 day ago

Vijayawada, Andhra Pradesh, India beBeeAccessibility Full time ₹ 23,65,284 - ₹ 35,06,852

About the Role

As a proactive and technically skilled professional, you will support a blind Data & Appliance Analyst working within a global Cloud + AI organisation.

This role is about enabling the client to do their work—bridging accessibility gaps in fast-paced, highly technical environments.

You'll work closely with the Analyst to provide visual interpretation, data summarization, and navigation assistance within platforms such as Azure Portals, Excel, and Visual Studio. The client uses JAWS and VoiceOver screen readers.

Key Responsibilities:

  • Review, interpret, and make basic code changes.
  • Create and manage spreadsheets for data tracking and analysis.
  • Utilize formulas, pivot tables, and other Excel tools to streamline workflows.
  • Assist in converting and formatting documents to meet accessibility standards.
  • Summarize meetings, manage task follow-ups, and track progress in collaboration with team members.

Requirements and Qualifications

  • Basic coding knowledge
  • Should understand how code is structured and be able to identify components like classes and functions.
  • Proficiency in Microsoft Excel
  • Comfortable working with large data sets and using intermediate Excel functions.
  • Strong Communication Skills
  • Ability to provide support in a clear, professional manner.
  • Maintain clear, professional communication in English, both written and verbal.
  • Willingness to learn
  • Openness to training in accessibility standards and related tools
  • Familiarity with accessibility standards (e.g., WCAG).
  • Comfortable working in a high-speed technical environment with urgency and frequent task-switching.
  • Detail-orientated with strong multitasking and follow-up skills.

What's in it for you?

  • Work with a global client on meaningful and impactful projects.
  • Opportunity to learn new skills, including accessibility compliance.
  • Supportive team environment with training provided.
  • Remote working.
  • Laptop provided and one-time office equipment reimbursement.
  • Partial phone bill reimbursed.
  • Dedication Professional Development Fund.

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