Technical Support Specialist

1 day ago

Vijayawada, Andhra Pradesh, India beBeeSecurity Full time ₹ 6,00,000 - ₹ 10,00,000

About us:

We are a leading IT consulting services provider offering competitive pricing and exceptional value to clients.

With offices in the US, Canada, and India, and a team of over 200 specialists, we have evolved into a transformative partner for business acceleration advisory, transformative application development, and managed services.

We welcome candidates rejoining the workforce after career breaks or parental leave and support their journey to reacclimatize to corporate life.

We offer a competitive pay package, attractive policies, medical insurance benefits, and industry-leading trainings.

Job Summary

We seek an experienced technical support engineer to join our dynamic team. In this role, you will provide technical assistance by troubleshooting, resolving, and documenting issues related to software solutions built on Java and Python with a strong focus on security technologies, including PKI.

This is an excellent opportunity for engineers passionate about customer success, problem-solving, and working on secure software platforms.

Key Responsibilities

  • Respond to support tickets via email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  • Reproduce customer-reported issues and work with engineering teams for resolution.
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools.
  • Educate customers on the proper use of software solutions.

Required Skills and Qualifications

  • Bachelor's degree in computer science, information technology, or a related field.
  • 2-3 years of experience in a technical support or engineering role.
  • Proficient in Java and Python for debugging and scripting tasks.
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
  • Familiarity with tools such as keytool, openssl, or similar.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.

Benefits

We offer a competitive salary, attractive policies, medical insurance benefits, and industry-leading training opportunities.

Work Experience: 2-3 Years of Experience

Work Location: Gurugram, India

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