Customer Support Executive

4 weeks ago

Vijayawada, Andhra Pradesh, India Gokyo Outdoor Clothing & Gear Full time

Job Title: Customer Support Executive

Location: Malad, Mumbai

Candidate Location: Mumbai, India

(Only candidates from the Western Mumbai Suburbs should apply)

Job Type: Full-Time

(No Work From Home Available)

Experience Required: 2–3 years

About Us:

Gokyo Outdoor Clothing & Gear is India's Own Outdoor Clothing Brand, dedicated to providing high-quality gear for outdoor enthusiasts. Explore more about our Vision, Mission, and the adventures that inspire our products at www.gokyo.in & Join our community of adventurers on Instagram at @gokyo.in

About the Role:

We are looking for an experienced and proactive Customer Support Executive to join our team. The ideal candidate will handle customer queries with empathy and efficiency, ensuring a smooth and positive customer experience. You will also be responsible for follow-ups, data management, and contributing to overall operational excellence.

Key Responsibilities:

. Handle customer inquiries via phone, email, WhatsApp, and social media

. Resolve issues promptly while maintaining a positive and professional attitude

. Maintain accurate customer records using Excel and internal tools

. Ensure timely follow-ups and status updates to customers

. Coordinate with internal departments (logistics, warehouse, sales) for quick resolutions

. Track complaints, returns, and exchanges efficiently

. Suggest process improvements for a better customer service experience

. Prepare daily/weekly reports for management review

Qualifications:

Bachelor's degree in any discipline

2 to 3 years of relevant experience in customer support or service roles

Requirements:

Fluent in English (spoken and written)

Excellent communication and interpersonal skills

Proficiency in MS Excel (data entry, filters, reports)

Strong follow-up and time management abilities

Ability to stay calm under pressure and handle multiple tasks

Prior experience in e-commerce, retail, or apparel is a plus

Note:

Interested candidates should send their updated CV, a personalized cover letter explaining why they're the right fit for this role, and their salary expectations to

venki@gokyo.in

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