Customer Care Executive

2 weeks ago

Vijayawada, Andhra Pradesh, India Parle Global Technologies Pvt. Ltd. Full time

Key Responsibilities:

  • Sales & Revenue:
  • Achieve monthly and quarterly sales targets for Passure and PPD tooling.
  • Generate and qualify leads through industry networking, referrals, and digital outreach.
  • Follow up with customers for pending payments and ensure timely collections.
  • Customer Engagement:
  • Conduct product presentations and technical demonstrations to showcase tooling capabilities.
  • Promote new and existing products through exhibitions, webinars, and client visits.
  • Negotiate pricing, delivery terms, and contracts with customers to close deals effectively.
  • Technical Consultation:
  • Understand customer requirements in detail and provide tailored tooling solutions.
  • Liaise with design and production teams to ensure feasibility and customization.
  • Provide post-sales technical support and address performance-related queries.
  • Reporting & Coordination:
  • Maintain accurate records of sales activities, customer interactions, and forecasts.
  • Collaborate with logistics, finance, and service teams to ensure smooth order execution.
  • Monitor market trends and competitor activity to inform strategy.

Skills & Qualifications:

  • Degree/Diploma in Mechanical, Production, or Industrial Engineering.
  • 2–6 years of experience in technical or industrial sales, preferably in pharma tooling.
  • Strong communication, negotiation, and interpersonal skills.
  • Proficiency in CRM tools and MS Office.
  • Willingness to travel across Maharashtra and nearby regions.

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