
Business Development Manager
2 days ago
Job description:
Role Description:
Once an enterprise account is signed, the BDM takes full ownership of launching the product, nurturing the relationship, expanding its revenue footprint, and ensuring sustained engagement. The BDM is accountable for driving account growth, improving customer retention, and maximizing lifetime value through strategic and operational initiatives.
Key Responsibilities:
Account Growth & Nurturing Build deep relationships, understand usage patterns, and identify opportunities for expansion
Customer Retention & Satisfaction Actively manage customer experience, solve pain points, and upsell and cross sell
Churn Management Identify churn risks early and proactively address root causes
Maximize LTV (Lifetime Value) Ensure customers see ongoing clinical and commercial value from the platform
Cross-Selling & Upselling Introduce new modules, solutions, and upgrades based on contextual need
Engagement & Outreach Programs Plan doctor meets, training sessions, and stakeholder engagement initiatives
Team/People Management Coach clinic-level (Cust side) or KAM / Support executives to ensure operational excellence
Traits & Attributes:
Persuasive & Influential Can drive adoption, motivate usage, and push for upsells
Extroverted & Approachable Maintains visibility, builds easy rapport with clinicians and hospital staff
High Cognitive Aptitude Quick learner who can handle complex information and adjust to dynamic needs
Patience & Persistence Handles slow-moving accounts and ensures long-term nurturing
Self-Driven & Accountable Takes complete ownership of customer success metrics
Experience:
6 - 8 years of experience in any of the following:
Healthcare business development
Hospital account management
Pharma (New therapy and innovative drugs). Part of the GTM teams
Specialized Diagnostics like stem cell banking, genomics, genetic screenings.
Should have handled hospital/clinic accounts, ideally with post-sale engagement and revenue responsibility.
Experience in managing multiple stakeholders (doctors, administrators, procurement teams, nursing staff) is essential.
Education:
Bachelor's degree in Life Sciences, Pharmacy, Biomedical Engineering, Allied Health, or B Tech with healthcare exposure.
MBA in Healthcare, Marketing, or General Management is an advantage, but not mandatory.
Other Requirements:
Strong command of English and local language (based on territory)
Willingness to travel frequently to hospital sites, clinics, and customer locations
Comfortable working in a cross-functional team environment with Sales, Product, and Customer Support
Proficiency in MS Office, CRM tools, and basic digital communication platforms
Job Type: Full-time
Pay: ₹1,000, ₹1,200,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- How Many years of experience do you have in Field Sales
- How Many years of experience do you have in meeting doctors
- How Many years of experience do you have in Business Development
- This role requires Travel, Are you comfortable to Travel ?
Work Location: In person
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