Expert Customer Support Professional

6 days ago

Vijayawada, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 15,00,000 - ₹ 20,00,000

Job Overview

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  • We are seeking an expert in customer support to join our team as a Customer Support Engineer. The successful candidate will provide top-notch technical support to customers worldwide through various support channels.
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Key Responsibilities:

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  • Provide timely and effective resolution to customer inquiries and issues via phone, email, or chat.
  • Collaborate with internal teams to ensure seamless issue escalation and resolution.
  • Develop and maintain in-depth knowledge of Azure Platform concepts, architecture, and procedures.
  • Assist customers in troubleshooting online account/login issues and provide guidance on resolving complex problems.
  • Stay up-to-date with the latest Azure features and technologies to deliver expert-level support.
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Requirements:

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  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Excellent communication and interpersonal skills.
  • Demonstrable experience in troubleshooting and problem-solving.
  • Strong understanding of Azure Platform architecture and procedures.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
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Benefits:

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  • Competitive salary and benefits package.
  • Ongoing training and professional development opportunities.
  • Chance to work with a global team and contribute to the success of a leading technology company.
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What We Offer:

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  • A dynamic and supportive work environment.
  • The opportunity to make a real impact on customer satisfaction and loyalty.
  • Access to cutting-edge technology and tools.

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