Customer Support Specialist
7 days ago
Job Title:
A Customer Service Professional is needed to deliver exceptional service and resolve customer issues with professionalism.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Identify and resolve customer issues efficiently while maintaining a positive attitude.
- Provide accurate, valid, and complete information by using the right tools and resources.
- Document customer interactions and update internal databases with details of inquiries, feedback, and actions taken.
- Collaborate with internal teams (Sales, Technical, Product, etc.) to ensure customer satisfaction.
- Escalate unresolved issues to the appropriate departments as necessary.
- Follow communication procedures, guidelines, and policies.
- Contribute to team goals and meet or exceed personal targets for sales and issue resolution.
Requirements:
- Proven customer support or client service experience is preferred.
- Excellent communication and interpersonal skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong problem-solving skills and attention to detail.
- High school diploma or equivalent; a college degree is a plus.
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