Customer Support Specialist
1 week ago
We are seeking a seasoned Technical Customer Support Lead to join our team.
This is an urgent opening for a dynamic individual who can drive customer support processes and outcomes. The ideal candidate will have a strong sense of ownership, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment.
- Key Responsibilities:
- • Self-motivated and proactive approach to improving customer support processes
- • Excellent written and verbal communication skills
- • Highly organized with the ability to manage multiple priorities
- • Strong analytical skills with intermediate to advanced proficiency in Excel
- • Skilled at identifying root causes and structuring logical recommendations
- • Detail-oriented with a commitment to accuracy and quality
- • Comfortable working cross-functionally and across time zones
- • Intermediate understanding of technical systems, APIs, and SQL
- • Experience working with support ticketing systems and reporting configuration
About the Role
The successful candidate will be responsible for driving customer support processes, managing multiple priorities, and providing exceptional customer service. If you are a motivated and proactive individual with a passion for customer support, we encourage you to apply.
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