SAP Customer Service Professional

1 day ago

Vijayawada, Andhra Pradesh, India beBeeCustomerService Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Senior Consultant - SAP Customer Service

Job Summary:

We are seeking an experienced Senior Consultant to lead the design, implementation, and support of SAP CS solutions. The ideal candidate will have deep functional expertise and strong problem-solving skills to deliver high-quality customer service processes aligned with business goals.

Main Responsibilities:

  • Lead end-to-end SAP CS implementations, upgrades, and support activities.
  • Provide expert functional and technical guidance on SAP CS processes such as service orders, notifications, contracts, warranty management, returns, and claims.
  • Collaborate closely with stakeholders to gather requirements and translate them into effective SAP CS solutions.
  • Configure and customize SAP CS module to optimize customer service workflows.
  • Troubleshoot and resolve complex issues escalated from support teams.
  • Coordinate with cross-functional teams (SD, MM, PM, CRM) to ensure seamless integration of SAP CS with other modules.
  • Prepare and review functional specifications for custom developments and enhancements.
  • Mentor junior consultants and support teams, promoting knowledge sharing and best practices.
  • Conduct workshops, training sessions, and user support to maximize system adoption.
  • Stay updated with SAP CS latest features, tools, and industry trends, recommending continuous improvements.

About Us:

This role is perfect for someone who wants to work with cutting-edge technology and be part of a dynamic team that values innovation and excellence.

We Offer:

  • A challenging and rewarding career opportunity with opportunities for growth and development.
  • A collaborative and supportive work environment.
  • Competitive compensation and benefits package.

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