
Customer Service Ambassador
2 days ago
Job Title: Customer Service Ambassador
About the Role:
We are seeking a highly skilled and experienced customer service professional to join our team. As a Customer Service Ambassador, you will be responsible for delivering exceptional customer experiences through various communication channels, including phone, email, and live chat.
Your Key Responsibilities:
- Respond to customer inquiries in a timely and professional manner, resolving issues and providing accurate information on products and services.
- Utilize problem-solving skills to resolve complex customer complaints and concerns.
- Collaborate with colleagues to achieve sales targets and improve customer satisfaction.
- Maintain a thorough understanding of company policies and procedures.
Your Requirements:
- Excellent English communication skills (spoken and written).
- Ability to work rotational shifts, including weekends and holidays.
- Flexibility to adapt to changing priorities and deadlines.
- Basic computer skills and familiarity with CRM software.
- High school diploma or equivalent required; bachelor's degree preferred.
Desired Qualifications:
- Experience in customer-facing roles or sales environments.
- Knowledge of industry-specific products or services.
- Ability to work independently and as part of a team.
What We Offer:
A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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