Customer Service Representative
2 days ago
Job Title: Customer Service Representative
Job Description:
We are seeking a skilled professional to provide top-notch customer satisfaction by delivering exceptional service through various communication channels.
As a Customer Service Representative, you will be responsible for interacting with customers via phone calls, emails, and social media platforms in a courteous and professional manner.
You should possess excellent listening skills, with the ability to multitask and resolve issues efficiently.
The ideal candidate will have a solid understanding of our products and services, as well as the ability to provide detailed information and support to customers through multiple channels.
Responsibilities:
- Providing customer support via email ticketing systems, social media, and phone calls.
- Responding to customer complaints and queries in a timely and professional manner.
- Maintaining accurate records of customer interactions for future reference.
- Delivering training sessions to enhance customer service skills.
- Fostering a positive customer experience through exceptional service and support.
Requirements:
- Prior experience working in a similar role, preferably in customer service.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- A customer-focused mindset and ability to work in a fast-paced environment.
- Superior interpersonal and organizational skills.
- Excellent phone etiquette and active listening abilities.
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