Strategic Customer Support Leader

24 hours ago

Vijayawada, Andhra Pradesh, India beBeeExcellence Full time ₹ 15,00,000 - ₹ 25,00,000
Customer Service Team Lead

Job Description:

We are seeking an experienced customer service team lead to join our team. As a key member of the customer support group, you will be responsible for leading a team of customer support representatives and ensuring that they provide exceptional customer service.

Responsibilities include managing and leading a team, monitoring performance, coaching team members, and ensuring they have the right tools and resources to succeed in a positive work environment.

Key Responsibilities:
  • Manage and lead a team of customer support representatives.
  • Ensure that the team provides exceptional customer service by monitoring calls, emails, and chat interactions and providing feedback and coaching to team members.
  • Develop and implement processes and procedures to improve the efficiency and effectiveness of the customer support team.

Requirements:

To be successful in this role, you will need:

  • Minimum of 8 to 10 years of experience in a customer support or customer service role, with at least 5 years of experience in a leadership or supervisory role.
  • Excellent communication skills, both written and verbal.
  • Strong interpersonal skills.
  • Strong problem-solving skills and ability to make decisions under pressure.
  • Ability to work in a fast-paced environment and manage multiple tasks and priorities.
  • Experience with customer support software and tools.
What We Offer:

As a valued member of our team, you can expect:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

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