Technical Support Professional

1 day ago


Vijayawada, Andhra Pradesh, India beBeeCustomerService Full time ₹ 12,00,000 - ₹ 16,00,000
Customer Service Specialist

We are seeking a skilled professional to provide exceptional customer service and resolve technical issues related to WordPress and WooCommerce.

About the Role:

  • Troubleshoot and resolve complex technical issues with confidence.
  • Communicate clearly and patiently with customers through various channels.
  • Collaborate with internal teams to identify recurring issues and improve products.

Key Responsibilities:

  • Provide timely and effective support to customers via tickets, email, live chat, or phone.
  • Maintain accurate and up-to-date documentation for plugins and products.
  • Effectively manage ticket queues and collaborate with development teams to resolve issues.

Requirements:

  • Strong foundation in WordPress, including troubleshooting, debugging, database management, and plugin knowledge.
  • Familiarity with AI tools for enhanced support.

Benefits:

  • Flexible work schedule
  • 16 paid leaves annually
  • Collaborative and supportive team environment
  • Remote-friendly global team of experienced professionals

Why This Role?

  • This is an excellent opportunity to join a dynamic team and contribute to delivering world-class customer support.
  • The successful candidate will be part of a company behind top-selling WooCommerce plugins, with opportunities for growth and professional development.


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