Technical Support Associate

15 hours ago


Vijayawada, Andhra Pradesh, India beBeeSupport Full time ₹ 5,43,210 - ₹ 9,87,654
Job Title:

Technical Support Associate

Job Overview:

The Technical Support Associate is the primary point of contact for users encountering issues with technology, software, or services.

  • This role will handle and take ownership of multiple customer support activities to include receiving incoming calls, chats, emails & tickets to provide end-to-end technical support resolution to the end user.
Key Responsibilities:
  • Determine the issue, research, and follow-up steps as necessary for resolution of issues.
  • Answer incoming calls & chats.
  • Troubleshoot device and networking issues reported by the users, acting as a liaison between customers, internal teams, and external partners to provide accurate and timely resolution.
  • Work on customer service/tech support via incoming phone calls, email, and chat.
  • Identify and assist in resolving all issues identified during regular operations.
  • Ticket all calls, chats, and email support in English.
  • Review deliverables of support team members and provide required guidance to ensure timely deliverables.
  • Communicate escalations/issues to Managers in a timely manner, ensuring that all communications are professional and accurate.


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