
Technical Support Associate
15 hours ago
Technical Support Associate
Job Overview:The Technical Support Associate is the primary point of contact for users encountering issues with technology, software, or services.
- This role will handle and take ownership of multiple customer support activities to include receiving incoming calls, chats, emails & tickets to provide end-to-end technical support resolution to the end user.
- Determine the issue, research, and follow-up steps as necessary for resolution of issues.
- Answer incoming calls & chats.
- Troubleshoot device and networking issues reported by the users, acting as a liaison between customers, internal teams, and external partners to provide accurate and timely resolution.
- Work on customer service/tech support via incoming phone calls, email, and chat.
- Identify and assist in resolving all issues identified during regular operations.
- Ticket all calls, chats, and email support in English.
- Review deliverables of support team members and provide required guidance to ensure timely deliverables.
- Communicate escalations/issues to Managers in a timely manner, ensuring that all communications are professional and accurate.
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