Senior Technical Support Professional

1 day ago


Vijayawada, Andhra Pradesh, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878

We are seeking a highly skilled Technical Support Specialist to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to our customers and ensuring their satisfaction with our products and services.

Responsibilities
  • Deliver top-notch technical assistance to customers via phone, email, and chat.
  • Diagnose and troubleshoot complex technical issues related to our products and services.
  • Collaborate with engineering and product teams to resolve intricate problems.
  • Document support interactions and maintain records of customer inquiries and resolutions.
  • Assist in the development and improvement of support processes and documentation.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3-6 years of experience in a customer support or technical support role.
  • Strong understanding of software applications and troubleshooting techniques.
  • Experience with ticketing systems and customer relationship management (CRM) software.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.


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