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Siebel Configuration and Support Specialist

2 months ago

Cochin, Kerala, India Luxoft Full time

About Luxoft: A Digital Strategy and Software Engineering Firm

Luxoft, a DXC Technology company, is a global operation in 44 cities and 21 countries, with an international, agile workforce of nearly 18,000 people. We provide bespoke technology solutions that drive business change for customers worldwide.

We are seeking an experienced Siebel Support Consultant with 7+ years of experience in Siebel Configuration, EIM, Workflows, LINUX scripting, DevOps, and Azure.

Key Responsibilities:

  1. Troubleshoot and resolve incidents raised by business users, performing root cause analysis as needed.
  2. Fix PL/SQL and EIM Job failures, coordinating with the application DBA and Siebel Admin team.
  3. Troubleshoot job failures in Azure DevOps pipelines.
  4. Resolve issues related to application configuration, Workflow, scripts, and Siebel REST API integration.
  5. Identify root cause of problems and perform testing for new releases or changes.
  6. Effectively communicate with Agile team members and business users.
  7. Drive best practices within teams, adhering to operations standards and guidelines.

Mandatory Skills:

  • Strong knowledge of Siebel Architecture, Siebel Configuration, EIM, and Workflows.
  • Strong knowledge of PL-SQL, LINUX scripting, and DevOps.
  • Experience with Azure DevOps pipeline creation and maintenance.
  • Good exposure to Azure cloud infrastructure.
  • Exposure to Scaled Agile Framework.
  • Experience with Siebel integration using REST API, HTTP, and EAI.
  • Ability to analyze and troubleshoot various logs, including crash files, EIM, enterprise, gateway, and application logs.
  • Prior experience in Siebel Support projects.
  • Good communication skills.