Senior IT Support Specialist

2 weeks ago


Cochin, Kerala, India Empress InfoTech Full time
Job Description

We are seeking a highly skilled Techincal Solutions Consultant to join our team at Empress InfoTech. As a Technical Support Engineer L3, you will play a crucial role in delivering exceptional support services to our global customers.

About the Role

This is a challenging opportunity for a technical professional to showcase their expertise and passion for problem-solving. In this role, you will collaborate closely with our team of skilled technical support engineers based in India and the US to deliver comprehensive support services.

Responsibilities
  • Provide Level 3 technical support for Windows Servers, IIS Servers, MS SQL Servers, and cloud platforms like AWS.
  • Deliver production support for web applications built in .NET or Java.
  • Offer technical support for MS SQL Server database installation, configuration, and maintenance.
  • Diagnose, document, and track technical issues, ensuring prompt resolution to meet customer needs.
Requirements

To be successful in this role, you will need:

  • 2+ years of experience providing Level 3-level technical support in Windows Servers, IIS Web Servers, MS SQL Server databases, and cloud platforms.
  • Proficient in administering Windows Servers and IIS Web Servers.
  • Experience in MS SQL Server database installation, configuration, and maintenance.
  • Able to diagnose and resolve complex technical issues related to servers, web services, databases, and networks.
  • Solid understanding of networking concepts, including FTP, DNS, and Active Directory.
  • Familiarity with AWS services including EC2, S3, RDS, IAM, VPC, Route 53, Lambda, CloudFormation, etc.
  • Understanding of key Azure services, VMs, Azure App Services, Azure SQL DB, Azure Storage, Azure AD, etc.
  • Exceptional troubleshooting, diagnostic, and analytical skills.
  • Excellent written and verbal communication skills in English.
  • Strong customer service abilities.
  • Knowledge of software implementation processes.
  • Willingness to work rotational 24/7 shifts (8 - 9 hours per day, 5 days a week, totaling 40 hours).
What We Offer

In return for your expertise and dedication, we offer a competitive salary range of $80,000 - $110,000 per year, depending on your experience and qualifications. You will also have access to opportunities for growth and development within the company.



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