Guest Relations Director

1 week ago


Mumbai, Maharashtra, India The Indian Hotels Company Limited Full time
About the Role

We are seeking a highly skilled Guest Relations Manager to join our team at The Indian Hotels Company Limited. In this key role, you will be responsible for ensuring that all guests have an exceptional experience during their stay with us.

Job Description
  • Key Responsibilities:
  • Respond to guest inquiries and concerns in a timely and professional manner.
  • Anticipate and meet the needs of our guests to ensure their satisfaction.
  • Cover all arrivals and departures of special guests (VIPs, SAs etc).
  • Coordinate communication between guests and staff.
  • Promote all hotel amenities and services.
  • Lead and manage the guest relations team to ensure high standards are met.
  • Appraise team performance and produce reports.
Requirements
  • Proven experience as a Guest Relations Manager in a hospitality setting.
  • Familiarity with needs assessment techniques, quality standards, and satisfaction evaluation techniques.
  • Hands-on experience with guest relationship management software.
  • Excellent problem-solving skills and outstanding communication skills.
  • Ability to work flexible hours and maintain a high level of responsibility.
  • Bachelor's degree in Hospitality Management or related field.
What We Offer

In exchange for your hard work and dedication, we offer a competitive salary range of $60,000 - $80,000 per year, depending on experience.

Company Overview

The Indian Hotels Company Limited is a leading hospitality company with a rich history and a commitment to excellence. We offer a dynamic and supportive work environment where you can grow and develop your career.



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