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Luxury Guest Experience Director

1 month ago

Mumbai, Maharashtra, India The Indian Hotels Company Limited Full time

About the Role:

The Indian Hotels Company Limited is seeking a highly skilled and experienced Luxury Guest Experience Director to join our team. In this role, you will be responsible for ensuring that every guest has an exceptional experience at our hotels.

Job Responsibilities:

  • Develop and implement strategies to anticipate and meet the needs of our guests
  • Lead the guest relations team to ensure seamless communication and issue resolution
  • Collaborate with hotel staff to provide personalized services and exceed guest expectations
  • Conduct needs assessments and quality standards evaluations to improve guest satisfaction
  • Maintain accurate records and produce reports on guest feedback and performance metrics
  • Foster a culture of excellent customer service among hotel staff
  • Stay up-to-date with industry trends and best practices in guest relationship management

Requirements:

  • Proven experience as a guest relations manager or similar role in hospitality
  • Working knowledge of quality standards and satisfaction evaluation techniques
  • Excellent problem-solving and communication skills
  • Able to work flexible hours and maintain a professional demeanor
  • Proficiency in English; multilingualism an asset

What We Offer:

  • An estimated salary range of $60,000 - $80,000 per year
  • A competitive benefits package, including medical, dental, and vision insurance
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A dynamic and supportive work environment with a talented team of professionals

About Us:

The Indian Hotels Company Limited is a leading hospitality company with a rich history and legacy of excellence. We are committed to providing exceptional experiences for our guests and creating long-term value for our stakeholders.