Luxury Service Ambassador

2 weeks ago


Mumbai, Maharashtra, India Bastian Hospitality Pvt. Ltd Full time
Bastian Hospitality Pvt. Ltd. is seeking a Luxury Service Ambassador to join their team.

About the Role

This is an exciting opportunity to work in a luxury hospitality environment, delivering exceptional service and creating memorable experiences for guests. As a Luxury Service Ambassador, you will be the primary point of contact for guests, ensuring seamless, personalized, and elevated service from arrival to departure.


Key Responsibilities
  1. Guest Experience & Service Excellence: Greet and welcome guests with a warm, professional demeanor, ensuring a positive first impression. Provide personalized service by anticipating and responding to guests' needs and preferences, going above and beyond to enhance their experience.
  2. Relationship Management: Build and maintain strong, lasting relationships with guests, particularly VIP and high-profile clientele, through exceptional service and personalized interactions.
  3. Coordination with Service Teams: Collaborate closely with the restaurant, kitchen, and bar teams to ensure smooth and coordinated service delivery.
  4. Handling Guest Issues & Complaints: Address and resolve any guest issues or complaints in a professional and empathetic manner, ensuring guest satisfaction.
  5. Event & VIP Management: Assist with private dining events, VIP bookings, and special occasions, ensuring seamless coordination and an elevated guest experience.

Requirements
  • Education: Bachelor's degree in Hospitality Management, Business, or a related field is preferred.
  • Experience: 2+ years of experience in a guest relations or similar role within luxury hospitality, fine dining, or high-end service.
  • Skills: Proficiency in reservation management software and basic CRM tools, Strong understanding of luxury service etiquette and high-end hospitality expectations, Excellent communication and interpersonal skills.

Estimated Salary

$65,000 - $80,000 per year, depending on location and experience.



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