Hotel Guest Relations Manager
3 weeks ago
Job Title: Hotel Guest Relations Manager
Company Overview:
ABS INTERNATIONAL is a reputable NGO organization seeking a skilled Hotel Guest Relations Manager to join their team in Mumbai, Maharashtra.
Job Overview:
The successful candidate will be responsible for managing guest relations, ensuring exceptional customer service experiences, and overseeing front office operations.
Key Responsibilities:
- Manage guest relations and ensure exceptional customer service experiences
- Oversee front office operations and handle guest inquiries and requests
- Build and maintain guest relationships to enhance customer loyalty
- Coordinate with various departments to meet guest needs efficiently
- Resolve guest complaints and issues in a timely and professional manner
Requirements:
- 1-3 years of experience in Guest Service Management
- Proficiency in Guest Handling and Front Office Operations
- Strong interpersonal and communication skills
- Knowledge of Hotel Management and Hospitality industry
- Ability to handle guest relations effectively
- Experience in guest service and customer engagement
- Certification in Hospitality-Hotels / Restaurants is a plus
How to Apply:
Interested candidates should submit their applications to the company's HR department.
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