Hotel Guest Relations Manager

3 weeks ago


Mumbai, Maharashtra, India ABS INTERNATIONAL Full time

Job Title: Hotel Guest Relations Manager

Company Overview:

ABS INTERNATIONAL is a reputable NGO organization seeking a skilled Hotel Guest Relations Manager to join their team in Mumbai, Maharashtra.

Job Overview:

The successful candidate will be responsible for managing guest relations, ensuring exceptional customer service experiences, and overseeing front office operations.

Key Responsibilities:

  • Manage guest relations and ensure exceptional customer service experiences
  • Oversee front office operations and handle guest inquiries and requests
  • Build and maintain guest relationships to enhance customer loyalty
  • Coordinate with various departments to meet guest needs efficiently
  • Resolve guest complaints and issues in a timely and professional manner

Requirements:

  • 1-3 years of experience in Guest Service Management
  • Proficiency in Guest Handling and Front Office Operations
  • Strong interpersonal and communication skills
  • Knowledge of Hotel Management and Hospitality industry
  • Ability to handle guest relations effectively
  • Experience in guest service and customer engagement
  • Certification in Hospitality-Hotels / Restaurants is a plus

How to Apply:

Interested candidates should submit their applications to the company's HR department.



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