Director of Rooms Operations

4 weeks ago


Mumbai, Maharashtra, India AccorHotel Full time
Job Description

Job Title: Director of Rooms

Job Summary: We are seeking a highly skilled and experienced Director of Rooms to join our team at AccorHotel. The successful candidate will be responsible for leading the Front Office, Housekeeping, and Spa departments to deliver exceptional guest experiences and drive revenue growth.

Key Responsibilities:
  • Front Office Operations: Oversee the planning, supervision, and management of all Front Office activities to ensure seamless guest check-in and check-out processes, efficient room allocation, and effective communication with guests.
  • Housekeeping and Spa Management: Establish and maintain high cleanliness and maintenance standards for guest rooms and public areas, implement and enforce housekeeping procedures, and manage spa operations to deliver exceptional service and guest satisfaction.
  • Team Leadership: Recruit, train, and manage Front Office, Housekeeping, and Spa staff to ensure they adhere to service standards and provide a high-quality experience for guests.
  • Business Performance: Analyze monthly P&L and month-end reports, identify deviations from business plan goals, and work with the Finance department to prepare and manage the department's budget and financial forecasts.
Requirements:
  • Education: Bachelor's degree in Hospitality Management or related field.
  • Experience: Minimum 5 years of experience in hotel operations with a minimum of 3 years in a management role.
  • Skills: Strong leadership and interpersonal skills, excellent communication and organizational abilities, and proficiency in hotel management software and Microsoft Office Suite.
Working Conditions:
  • Fast-paced hotel environment: Work in a fast-paced hotel environment with a focus on customer service.
  • Evening and weekend hours: May require evening and weekend hours depending on hotel operations.


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