Director of Operations

6 days ago

Mumbai, Maharashtra, India Accor Full time
Job Description

As a key member of the hotel management team, the Director of Operations will be responsible for overseeing the day-to-day operations of the hotel, ensuring that all departments are running smoothly and efficiently. This includes managing the Food and Beverage and Rooms Division, as well as supporting the General Manager in the overall management and strategic direction of the hotel.

Key Responsibilities
  • Consistently offer professional, friendly, and engaging service to guests and colleagues alike.
  • Support the General Manager in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence.
  • Oversee the operations functions of the hotel, including but not limited to Food and Beverage and Rooms Division.
  • Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations, and policy & procedural implementation.
  • Assist in the preparation, presentation, and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget.
  • Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target, and accurate.
  • Ensure full compliance to Hotel operating controls.
  • Actively involved in the recruitment process of leadership positions within the operating departments.
  • Follow department policies, procedures, and service standards.
  • Follow all safety policies.
  • Other duties as assigned.
Qualifications
  • At least 5+ years minimum experience in a similar role.
  • A bachelor's degree in business, hospitality, finance, or a related field is required.
  • Previous senior leadership role with Food and Beverage experience in hotels or similar settings required.
  • Strong working knowledge of Property Manager (Opera Cloud).
  • Detail-oriented with strong analytical skills.
  • Strong oral, written, and interpersonal skills to communicate with all levels of organization.
  • Knowledge of financial concepts and market trends.
  • Proven ability to lead by example, build effective teams, and achieve results.
  • Demonstrated ability to develop and maintain key business relationships with internal and external stakeholders.
  • Ability to work cross-functionally, convey complex issues clearly, and maintain confidentiality.
  • Excellent organizational skills with the ability to manage multiple priorities and maintain high attention to detail in a fast-paced environment.

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