Hotel Operations Director

3 weeks ago

Mumbai, Maharashtra, India Four Seasons Hotels and Resorts Full time

Hotel Operations Director

As a key member of the Four Seasons Hotels and Resorts team, the Hotel Operations Director is responsible for overseeing the day-to-day operations of the hotel. This includes coordinating and managing the activities of all operational hotel personnel, ensuring the health, safety, and welfare of guests and employees, and being accountable for all personnel actions, assets, and personal property.

Key Responsibilities:

  • Coordinate and manage the day-to-day operations of the hotel.
  • Monitor and review the daily revenue report, the daily labor report, and the monthly profit and loss statement, analyze results, and take action when necessary.
  • Conduct regular tours of the hotel and make recommendations for changes, note deficiencies, and ensure corrective action is taken.
  • Meet on a regular basis with all managers, supervisors, and non-management employees.
  • Monitor all standards in the hotel to ensure they are in place and enforced.
  • Control all capital expenditures and ensure the proper guidelines are adhered to and projects are completed on a timely basis.
  • Conduct and/or participate in the performance review of all Planning Committee members and the development of any manager assigned as a mentee.
  • Meet with the Human Resources Director on a regular basis to review staffing requests, morale, disciplinary situations, and hotel employees.
  • Conduct weekly Operations meetings to discuss operational challenges and opportunities and to improve or maintain an excellent communication flow.
  • Control expenses through actively participating in all areas of the hotel operation.
  • Review and sign all purchase requests, orders, and checks to ensure adherence to Corporate purchasing procedures.
  • Attend functions, social, and/or business, to help develop a rapport and to establish credibility within the local community.
  • Ensure facility is well maintained from both housekeeping and engineering standpoints.
  • Develop profit improvement ideas, policies, and procedures and implement them with approval of the General Manager.
  • Ensure all Four Seasons Hotel Policies and Procedures are followed.
  • Assist in ensuring that all areas of the hotel are appropriately staffed to handle demand periods and that staff are well trained, polite, and conduct themselves in a professional manner.
  • Assume authority of General Manager in his/her absence.
  • Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety.
  • Maintain a solid working relationship with the Hotel Owners and participate in Owner's meetings.
  • Implement action plans to correct problems identified in Operations Standards Surveys (e.g., LQA and Employee Voice Surveys).
  • Educate Department Managers and Assistants on an on-going basis as to cost controls and the financial performance of the hotel.
  • Actively participate in all appropriate operations committees such as Energy Conservation Program, Safety Committees, and Recycling.
  • Personally meet and interact with guests, review all written guest comments, and follow up on any guest service issues or needs.
  • Oversee preventive maintenance programs such as the 'Perfect Room' initiative.
  • Directly supervise at a minimum the Director of Rooms and Director of Food and Beverage.
  • Assume the role of Hotel Spokesperson in the absence of the General Manager in any emergency or crisis situation.
  • Coordinate preparation of timely and accurate forecasts with Sales and Marketing, Food and Beverage, and Rooms and Engineering.
  • Perform other tasks or projects as assigned by the General Manager or Four Seasons Home Office.

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