Room Operations Manager
7 days ago
Job Summary:
The Room Controller will be responsible for ensuring the smooth and efficient operation of the Rooms Division at Fairmont Mumbai. This includes optimizing room assignments, overseeing the cleanliness and readiness of guest rooms, and maintaining high standards of guest satisfaction through effective coordination and communication with various hotel departments.
Key Responsibilities:
- Room Assignments and Inventory Management:
- Coordinate and oversee the allocation of guest rooms based on reservations and guest preferences.
- Monitor room availability and ensure efficient management of room inventory.
- Maintain accurate records of room statuses, including arrivals, departures, and room changes.
- Conduct regular inspections of guest rooms to ensure cleanliness, maintenance, and adherence to hotel standards.
- Address any issues related to room readiness promptly and effectively.
- Work closely with Housekeeping and Maintenance departments to resolve any maintenance or cleanliness issues.
- Assist in handling guest requests and complaints related to room assignments and conditions.
- Ensure timely resolution of guest issues to enhance satisfaction and loyalty.
- Coordinate with Front Office, Housekeeping, Engineering, and other departments to ensure seamless operations.
- Assist in training and development of Room Division staff on room assignment procedures and guest service standards.
- Collaborate with Revenue Management to optimize room revenue and occupancy.
- Prepare and maintain reports on room occupancy, availability, and maintenance issues.
- Maintain accurate records of room inventory and status changes.
Requirements:
- Previous experience in a Rooms Division role within a luxury hotel environment.
- Strong organizational and problem-solving skills.
- Excellent interpersonal and communication skills.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Proficiency in hotel property management systems (PMS) and Microsoft Office Suite.
Work Environment:
Full-time employment at AccorHotel.
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