Territory Service Manager

1 month ago


Lucknow, Uttar Pradesh, India Maruti Suzuki India Limited Full time
Job Title: Territory Service Manager

We are seeking a highly skilled Territory Service Manager to join our team at Maruti Suzuki India Limited. As a key member of our organization, you will be responsible for driving business growth and improving customer satisfaction in your assigned territory.

Key Responsibilities:
  • Support workshops in improving business parameters such as Periodic Maintenance, Load growth, and customer retention.
  • Assist dealerships in reducing inefficiencies like TAT and increasing service/sales ratio.
  • Analysis of workshop data and trend monitoring for implementing new service strategies in the territory.
Technical Aspects:
  • Handle critical customer complaints and technical issues of the territory.
  • Manage technical campaigns and recalls.
  • Escalate product feedback at Head office.
  • Improve customer experience by implementing SAS in workshops.
  • Assist dealerships in reducing system and process-related inefficiencies.
Qualifications:

B.E/B.Tech with specialization in Mechanical, Automobile, Electronics, or Electrical.

2-7 years of work experience.

Technical Competencies:
  • Understanding of latest tools and technology - application and implementation.
  • Financial acumen (understanding financial statements, working capital, and profitability).
  • Channel/dealer management skills and business partnering.
  • Territory mapping and customer/data analytics.
Behavioral Competencies:
  • Target orientation and pressure handling ability.
  • Effective communication, influential, and negotiation skills.
  • Sense of accountability and responsibility.
  • Creativity, innovation, and problem-solving.


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