Employee Data Management Professional
3 days ago
This is an exciting role that involves managing employee and organizational data. The position requires a strong understanding of administration processes to ensure tasks are completed efficiently and effectively. As a key member of the team, you will work closely with delivery services management to identify and escalate client issues, obtain and confirm pending information/documentation, and add and amend transaction information to client/systems responding to changes via email or telephone. Your primary responsibilities include reading, understanding, and analyzing client processes as per business rules, executing full range of process accurately and timely as a hands-on processor, escalating issues and seeking advice when faced with complex issues/problems, following work instructions while processing, highlighting any anomalies in work instructions/process documentation to SME/Leads, participating in client conference calls where required, and managing appropriate documentation.
Additionally, you will perform root cause analysis on issues faced and suggest appropriate corrective action for current remediation and future control, propose process improvement ideas to reduce time, improve accuracy, or enhance controls, understand existing matrices in the process, how they are measured, and improvise the measurement system to make it more effective and transparent, update process metrics on a daily basis and maintain MIS, demonstrate the highest level of customer service, pay close attention to detail and follow through to resolve any outstanding issues, ensure both own and related tasks are completed, update client applications accurately and quickly in accordance with the appropriate user guides, ensure assigned tasks are completed accurately in a timely fashion, ensure and maintain the security and confidentiality of client data, actively participate in team activities and organizational initiatives.
The ideal candidate will have knowledge of employee & org data Mgmt processes (new hires, exit, job changes, etc.), strong command of written and verbal English language, knowledge of MS Office/Excel skills would be a plus, knowledge of SuccessFactors would be a plus, and education qualification bachelors degree (any discipline). Essentials include business experience with employee & org data Mgmt background, desirable exposure to BPO industry. Skills/knowledge include strong customer orientation - high level of responsiveness to urgent requests or troubleshooting, resilient and able to work under pressure, organization & prioritization skills to deliver as per deadlines, attention to detail & quality driven in communications and all system transactions, demonstrate high levels of confidentiality, teamwork & collaboration, multi-cultural awareness, flexible to work in shifts (night shift), comfortable working from office work location.
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