Senior Associate-UK Payroll Specialist

1 month ago


Cochin, Kerala, India Alight Full time
Job Summary

We are seeking a highly skilled and experienced Senior Associate-UK Payroll to join our team. As a key member of our payroll operations team, you will be responsible for processing UK payrolls and HRIS tasks, ensuring accuracy and timeliness in meeting our obligations.

Key Responsibilities
  • Process UK payrolls and HRIS tasks, meeting specified TAT and accuracy levels.
  • Provide an effective and efficient UK payroll and/or HRIS service to customers, ensuring accurate and timely payment of their employees' salaries.
  • Respond to requests, queries, and complaints from external customers in a friendly and efficient manner, enhancing customer loyalty.
  • Proactively seek learning opportunities to develop and maintain good knowledge of Alight Solutions' systems, clients, and workflow and processing procedures.
  • Take an active part in promoting your own training and development in all areas.
  • Own and manage the quality and accuracy of operational tasks of the team.
  • Support and help facilitate 100% SLA attainment for the team through effective WFM.
  • Be a Single Point of Contact (SPOC) to clients (internal/external).
  • Be the Innovation Champion for the process and team.
Production

As a Senior Associate-UK Payroll, you will be responsible for:

  • Processing and meeting targets given for the same.
  • Second-level verification of data if required.
  • Providing feedback on quality issues found during audits.
  • Timely escalation of production-related issues.
  • Maintaining accuracy and prioritizing, allocating, and actioning daily tasks to meet SLA.
  • Building and nurturing constructive relationships with the onshore team and internal colleagues from other business areas, contributing to team efforts, team meetings, etc.
  • Ensuring that team members receive the data required, in the right format, and in time to complete payrolls to agreed deadlines.
  • Calculating, preparing, and transmitting manual payments and third-party disbursements.
  • Coaching and advising team members on systems and PC usage.
  • Suggesting ways in which systems and procedures can be improved to enhance the business.
  • Updating process-related reports and documents.
Compliances

You will be responsible for ensuring:

  • ISMS Compliance of the Team.
  • Adhering to Company Policies, Rules, and Regulations.
  • Following Quality Processes Thoroughly - Checklists, Standards, etc. on Process.
  • Adhering to Work Timings, Leave Schedules.
Requirements
  • 2-5 years' experience in UK Payroll.
  • PC Literacy - Word and Excel (Basic Level).
  • Graduate from any stream/Diploma Holder.
  • Good technical knowledge of UK payroll and UK payroll systems.
  • Track record of face-to-face, telephone, and written contact with customers.

We offer a competitive total rewards package, continuing education and training, and tremendous potential with a growing worldwide organization.


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