Senior Associate-UK Payroll Specialist
1 month ago
We are seeking a highly skilled and experienced Senior Associate-UK Payroll to join our team. As a key member of our payroll operations team, you will be responsible for processing UK payrolls and HRIS tasks, ensuring accuracy and timeliness in meeting our obligations.
Key Responsibilities- Process UK payrolls and HRIS tasks, meeting specified TAT and accuracy levels.
- Provide an effective and efficient UK payroll and/or HRIS service to customers, ensuring accurate and timely payment of their employees' salaries.
- Respond to requests, queries, and complaints from external customers in a friendly and efficient manner, enhancing customer loyalty.
- Proactively seek learning opportunities to develop and maintain good knowledge of Alight Solutions' systems, clients, and workflow and processing procedures.
- Take an active part in promoting your own training and development in all areas.
- Own and manage the quality and accuracy of operational tasks of the team.
- Support and help facilitate 100% SLA attainment for the team through effective WFM.
- Be a Single Point of Contact (SPOC) to clients (internal/external).
- Be the Innovation Champion for the process and team.
As a Senior Associate-UK Payroll, you will be responsible for:
- Processing and meeting targets given for the same.
- Second-level verification of data if required.
- Providing feedback on quality issues found during audits.
- Timely escalation of production-related issues.
- Maintaining accuracy and prioritizing, allocating, and actioning daily tasks to meet SLA.
- Building and nurturing constructive relationships with the onshore team and internal colleagues from other business areas, contributing to team efforts, team meetings, etc.
- Ensuring that team members receive the data required, in the right format, and in time to complete payrolls to agreed deadlines.
- Calculating, preparing, and transmitting manual payments and third-party disbursements.
- Coaching and advising team members on systems and PC usage.
- Suggesting ways in which systems and procedures can be improved to enhance the business.
- Updating process-related reports and documents.
You will be responsible for ensuring:
- ISMS Compliance of the Team.
- Adhering to Company Policies, Rules, and Regulations.
- Following Quality Processes Thoroughly - Checklists, Standards, etc. on Process.
- Adhering to Work Timings, Leave Schedules.
- 2-5 years' experience in UK Payroll.
- PC Literacy - Word and Excel (Basic Level).
- Graduate from any stream/Diploma Holder.
- Good technical knowledge of UK payroll and UK payroll systems.
- Track record of face-to-face, telephone, and written contact with customers.
We offer a competitive total rewards package, continuing education and training, and tremendous potential with a growing worldwide organization.
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