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Senior Associate

2 months ago

Cochin, Kerala, India Alight Full time

Job Summary

We are seeking a highly skilled and experienced Senior Associate to join our team at Alight. As a key member of our payroll and HRIS team, you will be responsible for processing payrolls and HRIS tasks, ensuring accuracy and timeliness.

Key Responsibilities

  • Process payrolls and HRIS tasks, meeting specified TAT and accuracy levels.
  • Provide effective and efficient payroll and/or HRIS service to customers, ensuring accurate and timely payment of employees' salaries.
  • Respond to customer requests, queries, and complaints in a friendly and efficient manner.
  • Proactively seek learning opportunities to develop and maintain good knowledge of Alight's systems, clients, and workflow and processing procedures.
  • Take an active part in promoting your own training and development in all areas.
  • Own and manage the quality and accuracy of operational tasks of the team.
  • Support and help facilitate 100% SLA attainment for the team through effective WFM.
  • Be a SPOC to clients (Internal/External) and be the Innovation champion for the process and team.

Requirements

  • 2-5 years of experience in HRO/HR Shared services/Payroll.
  • PC Literacy - Word and Excel (Basic Level).
  • Graduate from any stream/Diploma Holder.
  • Good technical knowledge of payroll and payroll systems.
  • Track record of face-to-face, telephone, and written contact with customers.

What We Offer

We offer a competitive total rewards package, continuing education and training, and tremendous potential with a growing worldwide organization.