Strategic Workforce Planning and Optimization Specialist
5 days ago
In this pivotal role as a Strategic Workforce Planning and Optimization Specialist at IGT Solutions, you will play a crucial part in driving operational excellence by leveraging your expertise in workforce management.
About the RoleThis position demands a deep understanding of business operations and customer experience principles. As a key member of our team, you will be responsible for developing and implementing strategic workforce plans that align with our clients' goals.
You will analyze data to identify trends and areas for improvement, ensuring seamless execution of staffing plans and optimal utilization of resources. Strong analytical and problem-solving skills are essential for success in this role, along with the ability to communicate complex information effectively to various stakeholders.
Responsibilities- Develop and implement strategic workforce plans aligned with business objectives
- Analyze data to identify trends, areas for improvement, and optimize resource allocation
- Collaborate with cross-functional teams to ensure seamless execution of staffing plans
- Communicate complex information effectively to various stakeholders
- Bachelor's degree in Business Administration, Operations Management, or related field
- Proven experience in workforce management or related roles within a BPO environment
- Strong analytical and problem-solving skills, proficiency in using workforce management software
- Excellent communication and organizational skills, ability to manage multiple priorities and meet deadlines
We offer a dynamic work environment, opportunities for growth and professional development, and a competitive salary range.
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Workforce Planning Manager
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