Workforce Optimization Analyst

Job Title: Workforce Management AnalystAt Aptino, Inc., we are seeking a highly skilled Workforce Management Analyst to join our team. As a key member of our operations team, you will be responsible for ensuring the optimal use of our workforce to meet our business objectives.Key Responsibilities:Monitor and analyze real-time data to identify trends and...

Job Title: Workforce Management AnalystJob Summary:We are seeking a highly skilled Workforce Management Analyst to join our team at Aptino, Inc. As a Workforce Management Analyst, you will play a critical role in ensuring the optimal deployment of our workforce to meet the productivity targets of our global client partner locations.Key...

Job Title: Workforce Management AnalystJob Summary:We are seeking a highly skilled Workforce Management Analyst to join our team at Aptino, Inc. As a key member of our operations team, you will be responsible for monitoring call service levels and ensuring that our global client partner locations meet their productivity targets.Key Responsibilities:Real-Time...

About the RoleWe are seeking a skilled Workforce Management Analyst to join our team at IGT Solutions. As a key member of our operations team, you will be responsible for optimizing workforce efficiency and ensuring the smooth operation of our workforce management function.Key Responsibilities:Forecasting and Scheduling: Develop and implement accurate...

Job SummaryAs a Workforce Management Analyst at IGT Solutions, you will play a crucial role in optimizing workforce efficiency and ensuring the smooth operation of the workforce management function. You will be responsible for overseeing the forecasting, scheduling, and real-time management activities, as well as providing insights and recommendations for...

Job SummaryWe are seeking a highly skilled Workforce Optimization Specialist to join our team at Aptino, Inc. Key ResponsibilitiesAs a Workforce Optimization Specialist, you will be responsible for monitoring call service levels and ensuring that global client partner locations meet their productivity targets. Your role will involve creating plans to align...

Job Title: Workforce Management AnalystJob Summary:We are seeking a highly skilled Workforce Management Analyst to join our team at Allstate Benefits. As a Workforce Management Analyst, you will be responsible for monitoring and tracking call flow volumes to ensure service standards are met. You will perform complex staffing and forecasting models to drive...

Job Summary: We are seeking a highly skilled Workforce Optimization Specialist to join our team at Aptino, Inc. Key Responsibilities: Service Level Management: Oversee call service levels, handle time, service time adherence, and arrival patterns to ensure optimal performance. Workforce Management: Utilize workforce tools (such as IEX, Aspect, Avaya) to...

Role Summary:We're seeking a strategic leader to head our Workforce Planning and Management function. As Chief Workforce Optimization Officer, you'll be responsible for developing and implementing comprehensive headcount strategies that drive business results.Key Responsibilities:Develop and execute headcount plans that align with organizational...

Job Title: Workforce AnalystThis is a key role within EVERSANA, responsible for ensuring the highest level of quality and performance in our call center operations.Key Responsibilities:Conduct thorough call monitoring and case audit evaluations to identify areas for improvement.Analyze data and provide actionable insights to drive business...

Job Title: Workforce Management AnalystAt IGT Solutions, we are seeking a highly skilled Workforce Management Analyst to join our team. As a Workforce Management Analyst, you will play a crucial role in optimizing workforce efficiency and ensuring the smooth operation of the workforce management function.Key Responsibilities:Workforce Planning and...

Job Summary:As a Real-Time Operations Analyst at Aptino, Inc., you will play a crucial role in ensuring the effectiveness of our call service levels and workforce management processes.Key Responsibilities:Real-Time Monitoring:Monitor call service levels, handle time, service time adherence, and arrival patterns to optimize our operations.Workforce...

Job SummaryWe are seeking a highly skilled Workforce Management Analyst to join our team at Evolent. As a key member of our operations team, you will be responsible for developing and generating reports to inform business decisions and drive strategic initiatives.Key ResponsibilitiesDevelop and maintain reports to track key performance indicators (KPIs) and...

Workforce Planning and Management Senior Vice PresidentBNY Mellon is searching for a skilled Workforce Planning and Management Senior Vice President to lead our team in Pune, India. This is a hybrid role that requires a strong understanding of workforce management systems, strategic planning, and data-driven decision-making.Key Responsibilities:Develop and...

Unlock Your Career Potential at HSBCHSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.We are seeking an experienced professional to join our team in the role of Associate Business Analyst.This role involves facing off to GBGF-Service line stakeholders for resource management...

Unlock Your Potential with HSBCAre you looking for a career that will help you stand out in the industry? Look no further than HSBC, one of the largest banking and financial services organisations in the world. With operations in 64 countries and territories, we offer a unique opportunity to work with diverse teams and contribute to the growth of our...

Job Description: Senior Vice President Workforce Planning & ManagementReq id:Bring your expertise to shape the future of Workforce Management.BNY Mellon, a leading global financial institution, is seeking a seasoned professional to lead our Workforce Planning & Management function. As Senior Vice President, you will be responsible for developing and...

Job Title: Associate Revenue Optimization Data AnalystAt IDeaS, a global powerhouse of innovation and excellence, we're seeking a talented Associate Revenue Optimization Data Analyst to join our team. As a key member of our revenue management solutions team, you'll play a crucial role in helping our clients accelerate their growth through revenue...

Revenue Optimization Data AnalystAt IDeaS, a global powerhouse of innovation and excellence, we're looking for a talented Data Analyst to join our team. As a Data Analyst for Revenue Optimization, you will be responsible for resolving client business and decision issues directly with the client via portal. You will contribute to the quality of the system...

Job DescriptionAllstate Benefits seeks a seasoned Workforce Management Specialist to join our team.Key Responsibilities:Develop and maintain accurate volume forecasting models to ensure service standards are met.Provide short-term and long-term strategic planning to drive service level and customer satisfaction results.Communicate call volume fluctuations...