Optimizing Workforce Efficiency Professional
2 weeks ago
IGT Solutions is a pioneering customer experience company, specializing in transformative experiences for global brands using digital technologies. With a combination of Digital and Human Intelligence, IGT has become the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.
Established in 1998, with a 100% focus on customer experience, IGT employs over 25,000 customer experience and technology specialists, providing services to 75 marquee customers globally. Our global footprint consists of 30 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia, and the USA.
-
Workforce Optimization Specialist
1 month ago
Pune, Maharashtra, India Aptino, Inc. Full timeJob Title: Workforce Management AnalystAt Aptino, Inc., we are seeking a highly skilled Workforce Management Analyst to join our team. As a key member of our operations team, you will be responsible for ensuring the optimal use of our workforce to meet our business objectives.Key Responsibilities:Monitor and analyze real-time data to identify trends and...
-
Workforce Optimization Specialist
3 weeks ago
Pune, Maharashtra, India IGT Solutions Full timeAbout the RoleWe are seeking a skilled Workforce Management Analyst to join our team at IGT Solutions. As a key member of our operations team, you will be responsible for optimizing workforce efficiency and ensuring the smooth operation of our workforce management function.Key Responsibilities:Forecasting and Scheduling: Develop and implement accurate...
-
Chief Workforce Optimization Officer
4 weeks ago
Pune, Maharashtra, India THE BANK OF NEW YORK MELLON CORPORATION Full timeRole Summary:We're seeking a strategic leader to head our Workforce Planning and Management function. As Chief Workforce Optimization Officer, you'll be responsible for developing and implementing comprehensive headcount strategies that drive business results.Key Responsibilities:Develop and execute headcount plans that align with organizational...
-
Workforce Optimization Analyst
2 weeks ago
Pune, Maharashtra, India Aptino, Inc. Full timeJob Title: Workforce Optimization AnalystAptino, Inc. is seeking a skilled Workforce Optimization Analyst to join our team. The successful candidate will be responsible for monitoring call service levels, ensuring global client partner locations meet productivity targets, and creating plans to align with client KPIs.Key Responsibilities:Real-Time Monitoring:...
-
Workforce Optimization Specialist
4 weeks ago
Pune, Maharashtra, India Aptino, Inc. Full timeJob SummaryWe are seeking a highly skilled Workforce Optimization Specialist to join our team at Aptino, Inc. Key ResponsibilitiesAs a Workforce Optimization Specialist, you will be responsible for monitoring call service levels and ensuring that global client partner locations meet their productivity targets. Your role will involve creating plans to align...
-
Workforce Optimization Specialist
1 month ago
Pune, Maharashtra, India Aptino, Inc. Full timeJob Summary: We are seeking a highly skilled Workforce Optimization Specialist to join our team at Aptino, Inc. Key Responsibilities: Service Level Management: Oversee call service levels, handle time, service time adherence, and arrival patterns to ensure optimal performance. Workforce Management: Utilize workforce tools (such as IEX, Aspect, Avaya) to...
-
Workforce Optimization Specialist
1 week ago
Pune, Maharashtra, India IGT Solutions Full timeJob OverviewWe are seeking a highly skilled Workforce Optimization Specialist to join our team at IGT Solutions. This role is responsible for ensuring the smooth operation of workforce management functions, including forecasting, scheduling, and real-time management.
-
Strategic Workforce Professional
1 week ago
Pune, Maharashtra, India HSBC Full timeAs one of the largest banking and financial services organisations in the world, HSBC offers a wide range of opportunities for experienced professionals to grow their careers.We are currently seeking an expert in workforce planning to join our team in Pune, India.In this role, you will be responsible for driving headcount planning and management best...
-
Operational Efficiency Specialist
1 week ago
Pune, Maharashtra, India Aptino, Inc. Full timeJob DescriptionAptino, Inc. is seeking a highly skilled Operational Efficiency Specialist to join our team. As a key member of our organization, you will play a vital role in ensuring the smooth operation of our services.Key Responsibilities:Real-Time Monitoring: You will be responsible for overseeing call service levels, handle time, service time adherence,...
-
Workforce Management Analyst
1 month ago
Pune, Maharashtra, India IGT Solutions Full timeJob SummaryAs a Workforce Management Analyst at IGT Solutions, you will play a crucial role in optimizing workforce efficiency and ensuring the smooth operation of the workforce management function. You will be responsible for overseeing the forecasting, scheduling, and real-time management activities, as well as providing insights and recommendations for...
-
Pune, Maharashtra, India THE BANK OF NEW YORK MELLON CORPORATION Full timeWorkforce Planning and Management Senior Vice PresidentBNY Mellon is searching for a skilled Workforce Planning and Management Senior Vice President to lead our team in Pune, India. This is a hybrid role that requires a strong understanding of workforce management systems, strategic planning, and data-driven decision-making.Key Responsibilities:Develop and...
-
Optimization Research Professional
3 weeks ago
Pune, Maharashtra, India Clear Ventures Full timeWe are seeking a skilled Data Science Specialist to join our team in Pune, India.About the Role:You will work on new and challenging mathematical optimization applications using data science and optimization modeling techniques.Responsibilities:Work with data to solve operational problems related to planning, pricing, and supply chainsDesign, implement,...
-
Operational Efficiency Specialist
3 weeks ago
Pune, Maharashtra, India CCTECH Full timeJob Title: Operational Efficiency SpecialistJob Summary:CCTECH is seeking an experienced Operational Efficiency Specialist to join our team. The ideal candidate will have a strong background in process optimization and business process development. The successful candidate will be responsible for developing and implementing efficient processes to enhance the...
-
Workforce Management Specialist
3 weeks ago
Pune, Maharashtra, India Allstate Benefits Full timeJob DescriptionAllstate Benefits seeks a seasoned Workforce Management Specialist to join our team.Key Responsibilities:Develop and maintain accurate volume forecasting models to ensure service standards are met.Provide short-term and long-term strategic planning to drive service level and customer satisfaction results.Communicate call volume fluctuations...
-
Workforce Management Specialist
3 weeks ago
Pune, Maharashtra, India Aptino, Inc. Full timeJob Summary:As a Real-Time Operations Analyst at Aptino, Inc., you will play a crucial role in ensuring the effectiveness of our call service levels and workforce management processes.Key Responsibilities:Real-Time Monitoring:Monitor call service levels, handle time, service time adherence, and arrival patterns to optimize our operations.Workforce...
-
Strategic Workforce Planning Manager
3 weeks ago
Pune, Maharashtra, India THE BANK OF NEW YORK MELLON CORPORATION Full timeJob Description: Senior Vice President Workforce Planning & ManagementReq id:Bring your expertise to shape the future of Workforce Management.BNY Mellon, a leading global financial institution, is seeking a seasoned professional to lead our Workforce Planning & Management function. As Senior Vice President, you will be responsible for developing and...
-
Operational Efficiency Specialist
3 weeks ago
Pune, Maharashtra, India CCTECH Full timeKey ResponsibilitiesProcess Optimization* Develop and implement highly efficient business processes to enhance organizational capacity* Analyze business operations, identify areas for improvement, and implement process changes* Collaborate with cross-functional teams to improve process and systemsLeadership and Management* Oversee materials, inventory, and...
-
Workforce Planning Expert
3 weeks ago
Pune, Maharashtra, India HSBC Full timeUnlock Your Career Potential at HSBCHSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.We are seeking an experienced professional to join our team in the role of Associate Business Analyst.This role involves facing off to GBGF-Service line stakeholders for resource management...
-
Workforce Management Lead Consultant
4 weeks ago
Pune, Maharashtra, India Allstate Benefits Full timeJob DescriptionAt Allstate Benefits, we're seeking a skilled Workforce Management Lead Consultant to drive service level and customer satisfaction results. This role involves complex staffing and forecasting models to ensure service standards are met.Key ResponsibilitiesCreate and maintain accurate volume forecasting models at regular intervalsProvide...
-
Senior Talent Optimization Lead
3 weeks ago
Pune, Maharashtra, India Coditas technology pvt. Full timeTalent OptimizationWe are seeking an experienced Senior Talent Optimization Lead to lead the Central Talent Management Group (CTMG) and optimize human resources utilization, development, and retention at Coditas technology pvt. The ideal candidate will have a strong understanding of project management and workforce planning, with excellent interpersonal and...