Revenue Optimization Data Analyst
1 week ago
About IDeaS Revenue Solutions: We are a leading provider of revenue management solutions for the hospitality industry. Our cutting-edge technology helps hotels and resorts maximize their revenue potential.
About the Role: As an Associate Revenue Optimization Data Analyst, you will play a critical role in helping our clients resolve business and decision issues directly with them via our portal. You will contribute to the quality of system forecasts and decisions, thereby driving client retention.
Major Responsibilities:
We are seeking an experienced Data Analyst who is skilled in resolving business or decision issues for clients, including questions on business practices, system configuration, system usage, and monitoring. The ideal candidate will have a solid understanding of IDeaS products and processes in relation to the hospitality business.
You will be responsible for ensuring that portal issues, entered as cases, case activities, or tasks in Salesforce, are resolved accurately within pre-defined resolution timeframes and details entered in Salesforce. Excellent communication skills are essential to communicate with clients via the appropriate method. Interacting with internal clients such as Client Relationship Managers, Project Managers, Quality Assurance, Research, and other teams is also a key aspect of this role.
The successful candidate will ensure timely identification of issues and appropriate escalation to senior ROA members. They will also assist in special departmental projects and acquire technical skills to qualify for Sr. Associate Revenue Optimization Data Analyst certifications.
In this role, you will execute special procedures to create structured data analysis or ad-hoc reports for IDeaS clients. Proficiency in MS Excel, MS Word, and MS PowerPoint is essential for this position.
Requirements:
To succeed in this role, you should have a Bachelor's degree in Science with Mathematics or Statistics as one of the main subjects. A background in hospitality/hotel management is highly desirable. Computer proficiency in MS Office tools is required, with experience in data analysis and reporting an added advantage.
Estimated Salary: $55,000 - $65,000 per annum, depending on location and experience.
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