Workforce Optimization Specialist
6 days ago
We are seeking a skilled Workforce Optimization Specialist to join our team at IGT Solutions. As a key member of our operations team, you will play a crucial role in optimizing workforce efficiency and ensuring the smooth operation of our workforce management function.
About the Role:The successful candidate will be responsible for overseeing the forecasting, scheduling, and real-time management activities. You will work closely with cross-functional teams to align workforce plans with business objectives and ensure optimal staffing levels.
Key Responsibilities:- Workforce Planning and Forecasting: Develop accurate forecasts and schedules to meet client requirements and service level agreements.
- Scheduling and Shift Management: Oversee the creation of staffing schedules that align with forecasted workloads and client requirements.
- Real-Time Management and Monitoring: Continuously monitor real-time performance and make immediate adjustments to schedules to address unforeseen staffing shortages or overages.
- Reporting and Analysis: Generate regular reports and analyze workforce data to identify trends and areas for improvement.
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Proven experience in workforce management or related roles within a BPO environment, with at least 2 years of experience.
- Strong analytical and problem-solving skills, with the ability to work with large data sets and derive meaningful insights.
- Proficiency in using workforce management software, such as Aspect, Verint, or similar tools.
The estimated salary for this position is around $4,00,000 per annum, depending on qualifications and experience.
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Workforce Optimization Specialist
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