Workforce Optimization Specialist
2 days ago
**Job Summary**
We are seeking an experienced Workforce Management Analyst to join our team at IGT Solutions. As a key member of our workforce management function, you will play a crucial role in optimizing workforce efficiency and ensuring the smooth operation of our operations.
The successful candidate will have a proven track record of managing service levels, forecasting and scheduling manpower, and maintaining cost and quality benefits. You will work closely with operational teams and clients to gather necessary information for workforce planning and develop staffing models to optimize resource allocation.
**Key Responsibilities:**
- Develop and implement workforce plans that align with business objectives and meet service level agreements
- Forecast and schedule manpower to ensure optimal resource allocation and minimize costs
- Monitor and analyze real-time performance data to make adjustments to schedules and mitigate potential issues
- Provide insights and recommendations to stakeholders on process improvements and staffing adjustments
**Requirements:**
- Bachelor's degree in Business Administration, Operations Management, or a related field
- At least 2 years of experience in workforce management or a related role within a BPO environment
- Strong analytical and problem-solving skills, with proficiency in using workforce management software
- Excellent communication and organizational skills, with the ability to manage multiple priorities and meet deadlines
**What We Offer:**
A competitive salary of ₹4,00,000 per annum, making it a great opportunity for professionals looking to grow their careers in workforce management.
Ideally located in Pune, Maharashtra, our office is easily accessible by public transportation, providing a great work-life balance. Our company culture emphasizes continuous learning, innovation, and teamwork, making us an ideal place to build a long-term career.
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