High-End Retreat Operations Manager

3 days ago


Guna, Madhya Pradesh, India beBeeOperational Full time ₹ 14,09,457 - ₹ 40,86,570

Our ideal candidate will lead and manage the operations of a high-end retreat. Key Responsibilities include supervising teams, delivering exceptional guest experiences, coordinating events, and driving sales through effective planning.

  • Operations:
    • Manage front office, housekeeping, restaurant, and banquet teams
    • Ensure top-tier guest service and quick check-ins/out
    • Handle complaints efficiently and professionally
  • Staff Management:
    • Recruit, train, and supervise staff across departments
    • Maintain staff schedules and performance standards
    • Conduct regular briefings to align teams with service goals
  • Sales & Revenue Maximization:
    • Drive occupancy and event bookings through partnerships and promotions
    • Build relationships with corporate clients and travel agents
    • Upsell services and monitor competitors
  • Restaurant & Banquet Oversight:
    • Oversee restaurant operations for quality, hygiene, and customer satisfaction
    • Supervise banquet setups and ensure timely service during events
  • Financial Control:
    • Manage budgets, billing, and daily cash reports
    • Ensure accurate inventory and stock control

Qualifications:

  • Degree in Hospitality or Hotel Management
  • Minimum 3 years experience in a similar role, preferably in small property
  • Proven ability to manage events and maximize sales
  • Strong leadership skills

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