
High-End Retreat Operations Manager
3 days ago
Our ideal candidate will lead and manage the operations of a high-end retreat. Key Responsibilities include supervising teams, delivering exceptional guest experiences, coordinating events, and driving sales through effective planning.
- Operations:
- Manage front office, housekeeping, restaurant, and banquet teams
- Ensure top-tier guest service and quick check-ins/out
- Handle complaints efficiently and professionally
- Staff Management:
- Recruit, train, and supervise staff across departments
- Maintain staff schedules and performance standards
- Conduct regular briefings to align teams with service goals
- Sales & Revenue Maximization:
- Drive occupancy and event bookings through partnerships and promotions
- Build relationships with corporate clients and travel agents
- Upsell services and monitor competitors
- Restaurant & Banquet Oversight:
- Oversee restaurant operations for quality, hygiene, and customer satisfaction
- Supervise banquet setups and ensure timely service during events
- Financial Control:
- Manage budgets, billing, and daily cash reports
- Ensure accurate inventory and stock control
Qualifications:
- Degree in Hospitality or Hotel Management
- Minimum 3 years experience in a similar role, preferably in small property
- Proven ability to manage events and maximize sales
- Strong leadership skills
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Restaurant Manager
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Oracle customer Data management
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Front Desk Coordinator
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