Reservations Coordinator

16 hours ago

Thrissur, Kerala, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

Job Overview

We are seeking a dedicated and skilled professional to fill the role of Reservations Coordinator. As a key member of our team, you will be responsible for delivering exceptional customer service to our guests, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Guest Communication: Respond promptly and professionally to guest inquiries, addressing concerns and providing pre-arrival information via phone, email, or chat.
  • Accurate Information: Provide timely and accurate responses to guest queries regarding hotel policies, amenities, local attractions, and other relevant details.
  • Issue Resolution: Handle guest complaints or issues promptly and professionally, escalating to relevant departments if necessary.
  • Team Collaboration: Coordinate with the reservations team to ensure seamless handover of guest information and payment details.
  • Upselling Opportunities: Identify opportunities to upsell additional services, upgrades, or amenities to enhance the guest experience and increase revenue.
  • Loyalty Programs: Promote hotel loyalty programs, special offers, and packages to encourage guest participation and loyalty.
  • Relationship Building: Build strong relationships with guests by demonstrating personalized service, attentiveness, and genuine care for their needs and preferences.
  • Guest Database: Maintain a guest database with accurate and up-to-date contact information, preferences, and special requests.
  • Performance Analysis: Track and analyze pre-arrival metrics, such as confirmation rates, booking trends, and guest feedback, to identify areas for improvement and develop strategies for enhancing the pre-arrival experience.
  • Reporting: Generate regular reports on pre-arrival activities, including guest communication, conversion rates, and upselling performance.

Requirements and Qualifications:

  • Previous Experience: Previous experience in hospitality, customer service, or a similar role is beneficial but not required.
  • Communication Skills: Strong written and verbal communication skills, with the ability to convey clear and professional information.
  • Interpersonal Skills: Excellent interpersonal skills and the ability to build rapport with guests and team members.
  • Organizational Skills: Highly organized and detail-oriented, able to multitask and meet deadlines without compromising on accuracy.
  • Technical Skills: Comfortable using various technology tools like email, chat systems, and reservation software.
  • Teamwork: Ability to work independently and collaborate well with others in a team-oriented environment.
  • Local Knowledge: Knowledge of local attractions and the hospitality industry would be beneficial.
  • Flexibility: Flexibility to work various shifts, including weekends and holidays, as needed.

About Us:

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

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