Reservations Ambassador
1 week ago
We are seeking a highly skilled and proactive Reservation Specialist to join our team. As a Reservation Specialist, you will be responsible for assisting customers with ZHotel bookings by sharing property details, availability, and pricing.
Key Responsibilities:
- Assist customers with ZHotel bookings by sharing property details, availability, and pricing
- Handle calls, messages, and inquiries from potential guests or partners
- Manage and update reservation records, ensuring accuracy and timeliness
- Coordinate with internal teams (Sales, Operations, Property Managers) for booking confirmations
- Provide follow-up and support on customer queries and resolve concerns proactively
- Maintain daily records of reservations, changes, cancellations, and feedback
- Upsell relevant options based on availability and customer needs
- Support reservation reporting and contribute to enhancing booking efficiency
To be successful in this role, you will need:
- A Bachelor's degree in Hospitality, Business Administration, or a related field.
- Proven experience in reservations, sales, or customer service, preferably in the hospitality industry.
- Excellent negotiation and communication skills.
- Strong customer service orientation with a focus on delivering exceptional experiences.
- Ability to analyze market trends and adapt pricing strategies accordingly.
- Proficient in using reservation management software and tools.
- Detail-oriented with strong organizational and multitasking abilities.
- Ability to work effectively in a team environment and under pressure.
Our company offers a dynamic and supportive work environment where you can grow and develop your skills. You will have the opportunity to work with a talented team and be part of a growing business.
Why Work with Us?Our company values learning and growth, and we believe that our employees are our greatest asset. We offer a range of benefits and opportunities for professional development, making us an ideal choice for anyone looking to build a successful career in the hospitality industry.
