Guest Experience Coordinator

4 days ago


Thrissur, Kerala, India beBeeExperience Full time ₹ 12,00,000 - ₹ 15,00,000
Job Title: Guest Experience Coordinator

The primary responsibility of the Guest Experience Coordinator lies in ensuring seamless interactions between guests and hotel services. They oversee daily operations, guarantee accurate reservations, and provide exceptional customer care.

Key Responsibilities:
  • Manage incoming guest inquiries, providing comprehensive information on hotel amenities and responding to queries efficiently.
  • Process and confirm all reservations, requests, and special needs in line with hotel policies.
  • Educate guests on wellness offerings and address their specific requirements.
  • Maintain precise records and generate reports related to reservations, occupancy, and revenue as required.

Additional Responsibilities:
Foster strong relationships with regular guests to encourage repeat visits and cultivate new guest connections.
Assist guests with booking reservations via phone and email, ensuring up-to-date records are maintained in the Property Management System (PMS) & CRM.
Proactively engage with guests throughout their stay at the hotel to enhance their overall experience.



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