Excellence in Guest Experience Specialist

16 hours ago

Thrissur, Kerala, India beBeeOperations Full time ₹ 15,00,000 - ₹ 20,00,000
Housekeeping Operations Manager

The primary objective of this role is to oversee housekeeping operations ensuring impeccable cleanliness, hygiene, and aesthetic upkeep of guest rooms, public areas, and back-of-house spaces in line with our high standards.

The ideal candidate will possess exceptional organizational skills, attention to detail, and the ability to collaborate with other departments to deliver outstanding guest experiences through consistently high housekeeping standards.

Key Responsibilities:
  • Operational Excellence
    • Establish and implement cleanliness, maintenance, and amenity standards across guest rooms and public areas to drive operational excellence and superior guest experience.
    • Develop and manage SOPs in collaboration with the Corporate Housekeeper.
    • Create structured checklists for daily, weekly, and monthly audits to ensure quality control.
    • Prepare and execute departmental operational budgets effectively.
  • Applied Learning
    • Foster continuous on-the-job training in hygiene, grooming, and housekeeping techniques.
    • Conduct regular audits to assess team performance and identify areas for improvement.
    • Use the appraisal system to track staff development and training needs.
  • People Management
    • Motivate the team to deliver high service standards with ownership and pride.
    • Promote a culture of internal customer care, collaboration, and professionalism.
    • Lead staffing activities including recruitment, performance discussions, and recognition.
  • Business Acumen
    • Manage inventory, asset control, and adherence to departmental budget limits.
    • Monitor consumption patterns to minimize wastage and ensure cost discipline.
    • Review and approve procurement samples to meet quality and operational standards.
  • Leadership
    • Promote a positive, hands-on leadership style that inspires the team by serving as a role model of professionalism, accountability, and service excellence.
    • Ensure department KPIs and goals are met in alignment with management directives.
    • Modify and improve housekeeping systems and procedures to drive service efficiency.
  • Compliance & Risk Management
    • Ensure strict adherence to occupational health and safety guidelines and property safety protocols.
    • Conduct risk assessments and implement corrective measures proactively.
    • Ensure incident documentation, investigation, and resolution to avoid recurrence.

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